Solution Architect Microsoft D365 CE & Customer Insights

Location: Egypt Cairo Department: DCCP As an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) & Customer Insights Solution Architect to lead the architecture, design, and delivery of enterprise-grade customer engagement and customer data solutions across the Microsoft ecosystem. The role requires a combination of functional expertise, technical architecture, data integration, and stakeholder leadership. The architect will define end-to-end solution architectures that integrate Dynamics 365 CE, Customer Insights – Data, Customer Insights – Journeys, Microsoft Dataverse, Power Platform, and relevant enterprise systems. The D365 CE & Customer Insights Solution Architect is accountable for defining and governing the end-to-end architecture of customer engagement and customer data solutions. The role bridges business strategy and technical execution, enabling a unified customer view, intelligent segmentation, personalized engagement, and seamless integration across the Microsoft ecosystem. YOUR NEW KEY RESPONSIBILITIES: 1. Solution Architecture and Design

• Define end-to-end solution architecture for Dynamics 365 CE and Customer Insights implementations.
• Develop architecture blueprints, high-level designs (HLDs), low-level designs (LLDs), integration patterns, and technical specifications.
• Establish architectural principles, design standards, and reusable solution components.
• Assess business requirements and recommend appropriate Microsoft technologies and implementation approaches.
• Ensure scalability, performance, availability, maintainability, security, and extensibility of solutions.
• Lead architecture reviews and provide technical guidance to functional consultants, developers, data engineers, and integration teams.
• Evaluate standard platform capabilities against customization requirements and minimize unnecessary complexity.

2. Dynamics 365 Customer Engagement (CE)

• Design enterprise CRM solutions using Dynamics 365 Sales, Customer Service, and other relevant CE capabilities.
• Define Dataverse data models, relationships, business processes, security models, and application architecture.
• Design extensibility approaches using plugins, custom APIs, JavaScript, Power Automate, and other Power Platform capabilities.
• Establish environment strategies, application lifecycle management (ALM), deployment approaches, and release governance.
• Define integration patterns between Dynamics 365 CE and enterprise applications.
• Ensure solutions follow Microsoft recommended practices for configuration, customization, and platform governance.

3. Microsoft Dynamics 365 Customer Insights Architecture

• Architect Customer Insights – Data solutions for customer data ingestion, transformation, unification, and profile enrichment.
• Design customer data models, source mappings, matching rules, reconciliation strategies, and unified customer profiles.
• Define approaches for customer measures, calculated insights, segments, and activation of customer data across business applications.
• Architect Customer Insights – Journeys solutions for real-time customer journey orchestration, segmentation, personalization, and event-driven communications.
• Design integration between unified customer profiles, Dataverse, Dynamics 365 CE, and Customer Insights – Journeys.
• Define customer consent, contact point preferences, identity resolution, and data governance approaches.
• Optimize customer data flows and journey designs for performance, scalability, data quality, and business outcomes.
• Ensure architecture supports customer lifecycle management, omnichannel engagement, and personalized customer experiences.

4. Data Architecture and Integration

• Define enterprise data integration architecture across Dynamics 365, Dataverse, Customer Insights, Azure services, and third-party platforms.
• Design real-time, event-driven, and batch integration patterns according to business and technical requirements.
• Establish API, messaging, data synchronization, and error-handling strategies.
• Evaluate integration technologies such as Azure Logic Apps, Azure Functions, Azure Service Bus, APIs, and Power Automate.
• Define data ownership, master data management, data quality, lineage, and reconciliation principles.
• Collaborate with data architects and engineering teams on source-system connectivity, analytical platforms, and downstream activation.
• Address data volumes, latency, throttling, resiliency, and operational monitoring.

5. Security, Governance, and Compliance

• Define security architecture covering Microsoft Entra ID, Dataverse security roles, teams, business units, and access control.
• Establish data access policies, environment governance, and appropriate separation of duties.
• Ensure compliance with GDPR and other applicable privacy and data protection requirements.
• Define consent management and preference handling across customer engagement channels.
• Establish governance standards for Power Platform environments, connectors, customizations, and solution deployment.
• Identify architectural risks, dependencies, and mitigation strategies.

6. Technical Leadership and Delivery

• Lead architecture workshops with business stakeholders, enterprise architects, product owners, and delivery teams.
• Translate business capabilities and non-functional requirements into implementable solution designs.
• Provide architectural direction throughout design, development, testing, deployment, and production support.
• Review technical deliverables, integration designs, data models, and development approaches.
• Support proof of concepts, technology evaluations, and architecture decision records.
• Manage technical dependencies across CRM, marketing, data, integration, and infrastructure workstreams.
• Mentor technical consultants and developers and promote engineering best practices.
• Support project estimation, implementation planning, risk management, and technical governance.

ARE THESE YOUR SECRET INGREDIENTS?

• University Degree in computer science or equivalent.
• Min 3 years of experience in working as a Technical Lead or a Senior Developer or a Solution Architect or a Business Analyst in the Microsoft D365 CE (Customer Insights, Marketing), Microsoft Power Platform, including Power Apps, Power Automate.
• Strong knowledge of web development using HTML, CSS, JS, Angular, React, and NodeJS.
• Proficient in computer networks, programming principles, computer architectures, systems programming, data structures and algorithms (knowledge of Azure data factory), object-oriented programming (.NET, C#), front-end programming (custom PCF development), Advanced SQL skills, software development methodologies (Agile and SCRUM), cloud development and ops (Azure infra, azure functions, Azure service bus, Azure Event Hub, Application Insights). Unit testing development and Load test implementation (Playwright, JMeter)
• Microsoft certifications relevant to Dynamics 365, Power Platform, Azure, or solution architecture.
• Experience with Azure API Management, Azure Service Bus, Azure Functions, and Logic Apps.
• Experience with Azure DevOps CD/CI Pipelines (ALM).
• Strong understanding and experience in Agile Delivery Methodology. Hands-on experience with Scaled Agile framework will be considered as an advantage.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication and influencing skills.
• English proficiency

ABOUT YOUR NEW TEAM: We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve. AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone’s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value.