IT Specialist- Sheikh Zayed
Full-time
Intouch CX
Job Description
Job Description
As IT Specialist , You Will…
- Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems
- Ensure workstations are functional (computer hardware peripherals/components)
- Troubleshoot/report specific line of business program issues (Logical Agent/Live Person/third-party applications)
- Verify application results, conduct system audits
- Be accountable for tracking and organization of physical hardware and other IT assets
- Develop and manage organizational and IT standards
- Maintain cleanliness and organization of the IT department and stations
- Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components
- Provide generalized IT support as required
- Interpret service delivery key metrics to problem solve
- Complete projects by coordinating resources and timetables with others
- Verify application results by conducting system audits of technologies implemented
- Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures
- Maintain quality service by establishing and enforcing organization standards
- Provide support for the entire IT department and company as needed
Job Requirements
Job Requirements
As IT Specialist, You Have…
- University degree in computer science or related field
- From 1 to 3 years experience in IT desktop Support
- Previous experience with MacOS devices is preferred
- Adaptability to learn a variety of software programs
- The ability to multitask and self-manage your work day is crucial
- Ability to work in a fast paced and time sensitive environment
- Excellent time and project management skills
- Strong customer relations & presentation skills
- Excellent communication and presentation skills, with a strong attention to detail
- Strong analytical and customer service skills, and ability to work independently and as part of a team
- A highly resourceful, proactive, and reliable attitude
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations. IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability. IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us. By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship. All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.
Vacancy posted a month ago
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