Center Manager

People Management & Development:

Establish a work environment that foster operational excellence.

Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.

Provide regular feedback and coaching for center's employees.

Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.

Administer regular check-ins and year-end performance review & development plans, etc.

Assist in management of the recruiting process.

Support and conduct teams' trainings.

Leading the periodic medical\operational meetings.

Serve as subject matter expert for operational-related policies and procedures, Plasma Donation

System and Plasma Payment System.

Operations management:

Supervise the operations within the center.

Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor

retention improvement and corrective action plans.

Attaining donation goals with the highest level of quality and compliance.

Monitor net yields and implement improvement plans.

Perform analysis of related data to promote efficient operations. Proactive operational processes

enhancement and risk management.

Oversees product and biohazard waste shipments: Ensures shipments meet regulatory

specifications and product release requirements from the donor center; ensures accurate labeling

and documentation; and authorizes final shipment.

Resolve related facility issues and manage inquiries for facility information.

Manage all aspects of financial oversight; setting annual budget and ensure center meets

monthly financial targets.

Provide leadership to ensure donor retention with high customer service levels.

Create organizational culture and value systems which stimulate the morale and productivity.

Operate the center and manage employees to the highest standards of ethics and integrity.
Provide strategic planning for donor center growth.
With the marketing team, provide strategic inputs for marketing plans, follow up on execution,
provide analytics and insights for optimization.
Provide public\institutional presentations for awareness and donor recruitment activities
Establish partnership with relevant governmental and private entities for brand equity and donor's
recruitment.
Quality & Compliance:
Ensure that the center is operating with high compliance level to company's policies, procedures
and regulations.
Deviation management and CAPA development with timely implementation.
Manage center's audit processes and help to resolve any related issues.
Ensure timely response and closure to audit observations.
Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for Responsible
Person of a plasma collection center.
Recommend changes and improvements to SOPs.
Work closely with the center quality team to enhance the operational compliance and ensure that
the proper risk mitigation plans are in place.
Back up for Center Physician:
Part of the qualification for being a certified CM, is the onboarding and certification on center
physician role, serving as backup at any time to fulfilling the business needs:
Donor acceptance and deferral according to the relevant policies and procedures.
Observe and coach the donor center technicians and phlebotomists.
Donor counseling to individuals with unacceptable results,
Management of Donor Adverse Event Reactions and the appropriate level of care.
Timely review of accumulated data to confirm established donor suitability, donor safety, and
process enhancement plans.
Recommend changes and updates to the center procedures.
Provide education sessions to the center medical staff as needed.
Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates
to the duties and responsibilities of this position.
Provide aggregated medical data and insights to the medical director that in turns help in
improving the center performance.