Supervisor Government Relations Officer

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary

The GR Supervisor will be responsible for handling all GR transactions in Egypt and managing the company's relationships with government agencies and officials.

What's On Your Plate?

• Provide Government Relations consultation and regulatory guidance to the Legal Department and business stakeholders on licensing requirements, government procedures, regulatory compliance, and execution of transactions with the competent authorities across Egypt.

• Build and maintain strong professional relationships with government entities, municipalities, district authorities, and regulatory agencies to facilitate licensing, approvals, inspections, and other government-related transactions.

• Manage end-to-end licensing activities across Egypt’s decentralized regulatory environment, ensuring compliance with varying authority requirements, approval processes, and implementation practices across different governorates.

• Coordinate and process licensing applications through the relevant District System for each operational location, ensuring timely approvals from Planning and Building, Civil Defense, CCTV, Traffic, Health and Food Safety, Environmental, and Sewage authorities.

• Take full ownership of renewing all company licenses, permits, and legal documents, ensuring all statutory requirements are fulfilled to maintain uninterrupted business operations.

• Perform and monitor amendments related to directors, shareholders, authorized signatories, company activities, and other corporate changes before the Commercial Registry and relevant government authorities.

• Support the licensing requirements for new store openings, relocations, operational changes, and expansion projects, ensuring all regulatory approvals are secured before commencement of operations.

• Manage the increasing licensing workload resulting from the expansion of the operational network, ensuring timely coordination with multiple authorities across various governorates.

• Monitor legislative and regulatory developments, keeping internal stakeholders informed of changes in laws, regulations, government procedures, authority requirements, and licensing obligations that may impact the business.

• Maintain the validity and accuracy of all company licenses, permits, approvals, and authorized signatory records, including but not limited to Civil Defense, Trade & Industry, Municipality, Labor, Traffic, Health, Food Safety, Environmental, and other regulatory permits.

• Coordinate and manage government inspections, authority visits, and compliance assessments, ensuring operational readiness and timely resolution of observations or corrective actions.

• Represent the company before government authorities regarding complaints, investigations, inspections, enforcement actions, and regulatory matters, ensuring appropriate coordination with internal stakeholders and timely resolution.

• Manage and follow up on government cases, regulatory inquiries, and official complaints, driving resolution with relevant business functions while minimizing operational and compliance risks.

• Ensure all company records, licenses, approvals, and statutory documents are accurately maintained and updated through the relevant government electronic portals and systems.

• Maintain comprehensive records, reports, trackers, and documentation related to licensing activities, inspections, renewals, regulatory approvals, and compliance status.

• Coordinate with internal departments, landlords, consultants, and government authorities to facilitate licensing, operational readiness, and regulatory compliance for all company locations.

• Support business continuity by proactively monitoring licensing validity, regulatory obligations, pending approvals, and authority requirements to prevent operational disruptions.

• Perform administrative support activities related to Government Relations, including data management, reporting, official correspondence, and monitoring monthly Government Relations expenditures and billing.

Qualifications

What Did We Order?

• Minimum of 8 years of experience in Government Relations.

• Strong knowledge of local GR and regulations related to delivery companies. 

• Excellent communication and negotiation skills.

• Strong analytical and problem-solving abilities.

• Ability to work independently and manage multiple tasks simultaneously.