Donor Relations Representative Supervisor

People Management and Development:

Establish a work environment that foster operational excellence.

Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.

Provide regular feedback and coaching for employees.

Develop and retain talents, through regular meetings, goal check-ins, development plans, etc.

Administer regular check-ins and year-end performance review and development plans, etc.

Support and conduct teams' trainings.

Operational Responsibilities:

Achieve the strategic objectives and KPIs for the assigned DCs.

Plan and implement the tactical plan for each DCs for new donors' recruitment and retention.

Accountable for achieving the budget and operational KPIs for the assigned DCs.

Ensure the efficient data collection, reporting for the assigned DCs.

Insure the implementations of any initiatives/projects with proper follow up and reporting.

Explore opportunities for new donor recruitment to meet the planned budget.

Execute the marketing plans through the donor relations and plasma awareness representatives.

Harmonize the workflow between different stakeholders involved in donor recruitment and service as
well as the donor centers.
Keep an efficient donor recruitment and retention cycles through the implementation of the strategic
plans and tactics.
Supervise and monitor the DRR team performance and continuously enhance the efficiency of
processes established for donor services in assigned donation centers.
Supervise and monitor the plasma awareness team performance and donor's recruitment activities.
Generate analytics and insights for donor conversion, donor retention per each center.
Mitigate risks that might affect donor centers performance or GEPD image.
Ensure the generation of high-quality analytical reports with timely communication with the relevant
stakeholders.
Collaborate with other DRR supervisors for sharing experiences, alignment to achieve the overall
Plasma operations strategic objectives.
Collaborate with the call center team to achieve the overall donors recruitment and retention
objectives.
Quality and Compliance;
Ensure that the donor relations representatives and plasma awareness representatives are operating
with high compliance level to company's policies, procedures and regulations.