Account Management Back Office (Business Support Specialist)
Full-time
Horeca Star
Job Description
- Serve existing accounts, obtains orders, plan and organize daily work schedule to call on existing or potential sales outlets
- Maintain quality service by establishing and enforcing organization standards.
- Provide historical records by maintaining records on area and customer sales.
- Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analysis.
- Communicate effectively & efficiently with the business development team & discuss actions need to be taken
- Liaise between customers & customer service team to enhance the quality of service
- Communicate with customers for new products and promos
- Receive calls for orders, complaints, bar star appointments and ihoreca registration
- Ensure proper follow up on customers’ orders on regular basis
- Handel customers’ complaints regarding out of stock items or delayed orders & conduct required surveys via phone with customers
Job Requirements
- From 2 years of experience min.
Vacancy posted a month ago
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