Senior Associate - E-commerce

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it through constant reinvention, a commitment to innovation, or the embrace of new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward-thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East and has a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

The Senior E-commerce Associate will oversee and optimize online product merchandising, curating digital shelves to maximize sales, strengthen website visibility, and reflect brand values. The position leverages data insights for assortment planning, campaign launches, and continuous enhancement of product discoverability.

The role also partners closely with Brands, Marketing, Supply Chain, Stores, and Customer Care teams to drive smooth execution of online merchandising activities and support commercial performance.

Key Responsibilities

• Manage and optimize digital product assortments, categories, collections, and listings to maximize sales, drive growth, and enhance website visibility.

• Support new brand and product launches, ensuring products are accurately and compellingly presented online and aligned with brand standards across the website and app.

• Partner with brands and suppliers on product listings, launches, activations, and promotional campaigns.

• Collaborate closely with cross-functional teams, including Marketing, Supply Chain, Stores, and Customer Care, to ensure smooth execution and alignment of online merchandising activities.

• Ensure accurate and engaging product descriptions, categorization, imagery, and visual merchandising in line with brand standards.

• Optimize digital merchandising, website navigation, and product discoverability through regular site audits and continuous improvement initiatives.

• Monitor competitors, industry trends, and customer feedback to identify growth opportunities and develop innovative merchandising solutions.

• Analyze sales, customer behavior, and website performance data to optimize assortment, product placement, and conversion.

• Support Supply Chain and purchasing decisions through sales data, customer insights, and market intelligence.

• Monitor and report on key merchandising and commercial performance metrics.

• Work independently and take ownership of key merchandising activities, acting as a delegate for the manager when required.

What you’ll need to succeed

• Bachelor’s degree in Business, Marketing, or a relevant field.

• 3+ years of experience in retail E-commerce.

• Strong understanding of E-commerce merchandising, digital product assortment, website navigation, and online customer experience .

• Strong analytical skills with the ability to interpret sales, customer, and website performance data and translate insights into actionable decisions.

• Good knowledge of E-commerce platforms, digital merchandising practices, and analytics/reporting tools .

• Excellent communication and stakeholder management skills, with the ability to work effectively across multiple functions.

• Fluent English communication skills, both written and spoken.

• Ability to work independently , take ownership, and make sound decisions.

• Proactive, results-oriented, and highly detail-oriented.

• Strong organizational skills and attention to detail.

• Willingness to work from our Nasr City, Cairo office .

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews be completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities, and Perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.