Hospitality Manager

Full-time

Soho Living

Job Description

✨ About Us

We manage a growing portfolio of stylish, fully serviced Airbnb apartments in New Cairo, providing guests with a premium, hotel-like stay in a modern home setting. Our mission is simple: impeccable service, beautiful spaces, and unforgettable stays . We're seeking a passionate, detail-oriented team member to join us in delivering 5-star hospitality every time.

Key Responsibilities

Guest Experience

Handle guest communications before, during, and after stays (via Airbnb, phone, WhatsApp, or email)

Provide smooth and friendly check-ins/check-outs

Anticipate guest needs and offer personalized local recommendations

Resolve issues or complaints promptly with professionalism and empathy

Property Operations

Conduct routine inspections to ensure apartments meet brand standards

Coordinate with housekeeping and maintenance to maintain cleanliness and functionality

Restock amenities, welcome kits, and guest essentials

Manage calendars, reservations, and booking platforms

Administration & Reporting

Keep accurate records of guest feedback, maintenance issues, and expenses

Support compliance with Airbnb guidelines and local regulations

Job Requirements

Requirements

Previous experience in hospitality, short-term rentals, or customer service

Excellent communication in English & Arabic (spoken and written)

Tech-savvy ; able to use apps like Airbnb, Google Sheets, WhatsApp, etc.

Highly organized with a strong attention to detail

Positive, resourceful attitude and problem-solving mindset

Ability to work independently and handle flexible hours

Apply Now

If you love creating memorable guest experiences and excited by the idea of hospitality with a modern twist, we’d love to meet you.

Vacancy posted a month ago
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