Front Office Agent

The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

• Check guests in and out of the hotel with warm and engaging service
• Sophisticated communication skills, both written and verbal
• Focus attention on guest needs, remaining calm and courteous at all times.
• Take responsibility for any guest inquiries and problem solve to resolve any guest issues
• Must possess a professional presentation.
• Must be flexible in terms of working hours, including overnights.
• Handle cash effectively and accurately
• Be fully versed and competent in all aspects of front office operations and provide the highest levels of professional, prompt and discreet guest service
• Promote and recommend the use of the hotel outlets and the spa.
• Assist in the coordination and blocking of rooms for incoming group and tour arrivals
• Other duties as assigned

Qualifications

• Previous customer service experience, preferably in a Hotel environment.
• An energetic, team-focused, and can-do attitude individual.
• Ability to work independently and demonstrate initiative in a dynamic environment.
• Enthusiasm to connect with guests and to hear their story.
• Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone.
• Self-motivated with a positive and professional attitude.
• Knowledge of Opera PSM is a bonus.
• Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods

Additional Information

• Employee benefit card offering discounted rates at Accor properties worldwide. 
• Exclusive Employee and Friends & Family Discounts.
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program.
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks.
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs.