Customer Service Specialist
Full-time
Sutherland
Sutherland is a global leader specializing in AI , automation , cloud engineering , and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.
With a strong emphasis on digital engineering services , we deliver innovative technologies and business process excellence , creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions , including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.
Job Description
This is a full-time on-site role located in New Cairo for a Customer Service Specialist .
Your day-to-day responsibilities will include:
- Handling customer interactions with efficiency and empathy .
- Providing tailored solutions to meet customer needs.
- Ensuring a positive customer experience through effective communication and professional phone etiquette .
Qualifications
Fresh Grads & Dropouts are welcome to apply!
What we’re looking for:
- Fluency in English is a MUST (B2/C1)
- Strong skills in Customer Service & Customer Support
- Problem-solving , active listening , & attention to detail
- Experience in a customer-facing role and familiarity with CRM tools is a plus!
- Flexibility with night & overnight shifts is essential
If you’re passionate about making a difference and love helping customers, we want YOU!
Additional Information
Benefits
- Very competitive salary up to 25K Net
- Overnight allowance
- Overtime scheme
- Social & Medical Insurance
- Fully Paid Training
- Transportation provided (Door to Door for Ladies)
- Eligibility for promotions after 6 to 12 months
- Friendly work environment
Vacancy posted 1 day ago
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