Senior Application Support Specialist (Remote)
Full-time
HiRemoters
Job Description
Application Support & Troubleshooting
- Serve as the initial point of contact (Tier 1) for user issues related to supported business applications.
- Troubleshoot, resolve, and document incidents and service requests, escalating when necessary.
- Ensure timely resolution and clear communication with end users
Microsoft 365 Administration & Support
- Provide day-to-day support and configuration assistance across Microsoft 365 tools, including SharePoint, Teams, Forms, OneDrive, and Outlook.
- Manage permissions, access, and basic governance within Microsoft 365 services.
User Enablement & Documentation
- Deliver onboarding sessions, training, and guidance to staff on effective use of business applications.
- Develop and maintain end-user documentation, quick reference guides, and knowledge base articles.
Automation & Workflow Coordination
- Assist departments in leveraging tools such as Power Automate and Forms to streamline manual processes.
- Support simple automation workflows and coordinate with internal teams or vendors for advanced solutions.
Collaboration & Communication Tools
- Support the use of communication, collaboration, and document management platforms.
- Promote best practices and support digital literacy across the organization.
Cloud Platforms & Integration Liaison
- Provide functional support for cloud-based tools and web platforms.
- Liaise with infrastructure or vendor support teams on domain, email, or web related issues when required.
Job Requirements
- Bachelor’s degree in computer science or a related field.
- Familiarity with low-code tools and automation platforms (e.g., Microsoft Power Platform).
- Exposure to basic web services, domain/email configuration, or third-party integration tools (e.g., Zapier, Cloudflare, Hostinger).
- Familiarity with marketing automation tools such as Sleekflow (WhatsApp) and ClickDimensions (email/web content) is a plus.
- 5–10 years of experience in a business applications support role
- Strong working knowledge of the Microsoft 365 ecosystem (e.g., SharePoint, Teams, OneDrive, Outlook, etc.).
- Ability to support and troubleshoot cloud-based tools and manage user access and permissions
- Excellent communication and documentation skills.
- Ability to manage multiple priorities and support users at varying levels of technical proficiency.
- Strong verbal and written communication skills in English
Vacancy posted a month ago
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