Customer Project Manager

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure  Every Resource Counts™ , has been our strength for over 50 years.

At TOMRA, we want people to  innovate , show  passion  in their work and be  responsible . We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Job Description

Tomra Food is a leading provider of sensor-based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high-quality output have been our strengths for more than 40 years in the food industry. 

Reporting to the Manager, Customer Project Management, and cooperating with a team of highly skilled engineers, you will be responsible for the execution of the most advanced process solutions for TOMRA FOOD’s largest and most important customers. This will involve the set-up, implementation, and monitoring of a structured stage gate process, where you will cooperate at 360 degrees with our customers, from the initial, pre-sale interactions to the final commissioning of TOMRA’s solutions, guaranteeing them peace of mind. At the same time, you will lead the cooperation with TOMRA internal stakeholders, defining their required input, and with 3rd parties, coordinating interactions, so that standards and deadlines are respected.

• Manage Tomra Food projects from quotation stage right through to commissioning including on-site installation management, ensuring end to end project quality and customer satisfaction.
• Aide the sales team in accurately costing projects and identifying project risks at the quotation stage when required.
• Develop the equipment, process, and product expertise required to assist Sales and the Customer in developing the correct solution for their application.
• Ensure customer design standards/expectations are communicated to the project design team and executed accordingly ensuring customer satisfaction.
• Develop and maintain working relationships with 3rd party vendors.
• Assist with equipment supplier negotiations.
• Responsible for controlling the project budget and change order management.
• Liaise with operations and logistics to ensure project schedules are maintained.
• Ensure that projects align with organisational goals and objectives.
• Conduct regular customer visits, ensuring a hands-on project management approach
• Facilitate the smooth handover of the project to the Service Organisation at the end of the project execution phase.

Health & Safety 

• Comprehend your health and safety management responsibilities and adhere to all relevant legal obligations and TOMRA Safe standards to foster a safe working environment for everyone. This entails:
• Accurately document and investigate any incidents.
• Report and record all potential hazards, conducting risk assessments, and implement practical control measures.
• Effectively manage all employees and contractors through diligent supervision and comprehensive training.

Qualifications

• Minimum of 5 years’ experience in an industry-related design or project role.
• Fluent in Arabic and English
• Experience in the food or machinery industry is advantageous, but not essential.
• Strong attention to detail with a keen eye for quality and accuracy.
• Customer-focused mindset with a commitment to delivering excellent service.
• Ability to work effectively both as part of a team and independently with minimal supervision.
• Excellent communication, negotiation and interpersonal skills.
• Proven problem-solving capability with a practical and solutions-oriented approach.
• High level of adaptability and flexibility in a dynamic environment.

Additional Information

What we offer:

You will have long-term career opportunities, with a globally renowned company and the following: 

• International and collaborative working environment. 
• Be part of a mission to transform how we all obtain, use, and reuse the planet’s resources to enable a world without waste. 
• Inclusive company culture that values diversity, well-being, and strong camaraderie among our teammates. 
• Professional training and development: We are passionate about people and seeing them succeed. 
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.