Assistant Front Office Manager

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.

Job Description

• We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our team in Mövenpick Waterpark Resort & SPA Soma Bay. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and smooth front office operations.
• Oversee daily operations of Front Office, Concierge, functions
• Collaborate closely with the Housekeeping department to maintain high standards of cleanliness and guest satisfaction
• Implement and maintain service standards across all front office areas
• Develop strategies to maximize profitability while ensuring guest satisfaction
• Train, mentor, and supervise front office staff to deliver exceptional customer service
• Handle guest complaints and concerns promptly and professionally
• Assist in creating and implementing front office policies and procedures
• Monitor and analyze key performance indicators to improve efficiency and guest satisfaction
• Ensure compliance with all safety and security protocols
• Participate in regular management meetings and contribute to the overall success of the hotel

Qualifications

• Proven experience in front office management or a similar role in the hospitality industry
• Strong leadership and interpersonal skills with the ability to motivate and guide a team
• Excellent problem-solving abilities and a creative approach to enhancing guest experiences
• Understanding of housekeeping operations and their impact on front office efficiency
• Demonstrated ability to maintain and improve service standards
• Bachelor's degree in Hospitality Management or related field (preferred)
• Proficiency in hotel management software and property management systems
• Excellent communication skills, both verbal and written
• Detail-oriented with strong organizational and multitasking abilities
• Flexibility to work various shifts, including nights, weekends, and holidays
• Ability to remain calm and professional in high-pressure situations

Additional Information

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times