It Service Desk Specialist
Full-time
Erada
Job Description
Job Description
Key Responsibilities:
- Provided the first tier of support and troubleshooting.
- Dealing with incoming issues day to day in a professional manner over the Ticketing system, Email & phone calls
- Follow up on the Implementation and Modification processes of the IT system
- Advise, and train users on appropriate action and how to use different types of systems.
- Responding on time to IT service issues and requests.
- Follow up with users daily to make sure their computer systems are functioning properly.
- Acting as a vocal point between the users and the concerned teams internal the IT departments.
- Install, configure, troubleshoot, diagnose, and resolve problems in all OS Systems (Windows, Linux, Android), Computer Applications, Tablets, Multifunction Printers, Camera,
- VOIP IP Phones, and Networks.
- Solid knowledge of remote applications (TeamViewer, Any Desk, etc.).
- knowledge of EDR, MDM, Antivirus, Backup, Maintenance, and Recovery data Applications (Acronis, CloneZilla, Hiren's Boot CD PE).
- Working in teamwork and Sharing knowledge with team colleagues
Job Requirements
Job Requirements
Qualifications & Technical Aspects:
- Bachelor's degree in information technology, Computer Science, or relevant degree.
- 2 to 4 years of experience in the IT Field.
- Ability to handle daily issues related to IT Infrastructure.
- Have good communication skills.
- ITIL Foundation is a plus.
- Basics Knowledge in A+, N+, CCNA, MCSA.
- Basics Knowledge in FortiGate FW and AP.
- Hands-on experience in Mobile Device Management Tools.
- Knowledge of Linux Environment Especially “Ubuntu OS”.
- Ability to deal with “laptops, Tablets, Multifunction Printers, cameras, Email systems, VOIP IP Phones”.
- A good English Speaker is a must.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the It Service Desk Specialist in Maadi, Cairo vacancy
- ...policies and procedures for electronic data processing and computer systems operations and development. Responsible for any other IT-related issue. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and...
- ...guidance. Basic server maintenance and monitoring tasks will be assigned to help you build experience. You will help track and manage IT hardware such as computers, tablets, and SIM cards. This is a great opportunity to learn ERP systems and ECM archiving solutions...
- ...qualifications. Experience: 5-7 years of experience in a related IT role is often required. Technical Skills: Operating... ...information to both technical and non-technical users. Customer Service: ~ Providing excellent customer service and support to users...
- ...Job Description An ideal IT Helpdesk is responsible for providing technical assistance and support related to computer systems, hardware, software and networking. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions...
- ...Job Description Job Description As IT Specialist , You Will… Install and test workstations (break/fix), fix performance issues... ...components Provide generalized IT support as required Interpret service delivery key metrics to problem solve Complete projects by...
- ...hardware, software, and network-related issues. ✅ Install, configure, and maintain computer systems and applications. ✅ Monitor IT systems, ensuring high availability and performance. ✅ Collaborate with the IT Helpdesk to ensure seamless user support. ✅ Assist...
- Job Description Spanish Call center account ⭐Benefits: B2 English/ B2 Spanish 30,000 Gross Paid training Transportation Provided + Transportation Allowance ⭐Working conditions: ~5 working days ( 2 days off) ~ Rotational Shift ~ Job location: Maadi...
- ...skills Job Requirements Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel... ...planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills...
- ...screening, interviewing, and extending offers for both technical (e.g., Software Engineers, Data Scientists, IT Support) and non-technical (e.g., Marketing Specialists, Sales Representatives, Operations Analysts) positions. Collaborate closely with hiring managers...
- ...Job Description Job Summary: The IT Infrastructure Manager is responsible for overseeing the planning, implementation, maintenance... .... Vendor & Budget Management: Manage IT vendors and service providers, negotiate contracts, and oversee infrastructure budgets...
- ...Job Description What Success Looks Like :- Success in this role means leading a high-performing customer service team that consistently delivers fast, effective, and professional support. Ensure smooth daily operations by managing schedules, monitoring KPIs, and...
- ...minimizes errors, improves response times, and maximizes the impact of procurement initiatives. Reviews and validates all goods and services purchase requisitions, ensuring full compliance with procurement procedures. Negotiates contracts to secure the best possible...
- Job Description Paid training Transportation Provided + Transportation Allowance ⭐Working conditions: ~5 working days ( 2 days off) ~ Rotational Shift ~ Job location: Maadi , technology Park Job Requirements English B2+ and above Grads, ...
- ...standards in health information management. Collaboration and Optimization: Collaborate with healthcare providers, administrators, and IT professionals to streamline health information processes. Provide technical support for system optimization and troubleshooting....
- ...+ years of GDS experience? Are you fluent in German and ready to join a dynamic, travel-focused company? The job is a customer service agent for French and German Speakers (GDS Experience is a must) for a tourism company that is responsible for planning, organizing,...
- Job Description We are currently hiring for an English account Here are the key details of the opportunity: Required English Level: B2-C1 Location: Maadi – Tech Park Transportation: Provided both ways (Door to door for girls after 9PM) Shifts: Rotational...
- ...Job Description We’re looking for Business Development Specialist to support our outbound sales efforts. The BDS will be assigned a focus... ...Book qualified meetings with decision-makers (CEOs, HR Heads, IT Heads etc.). Support the sales team in nurturing leads toward...
- ...team collaboration abilities. Minimum of 5 years of experience in the coffee industry. Must demonstrate exemplary barista skills, customer service, and a passion for sharing knowledge. Highly detail-oriented. Previous management experience is required....
- ...Monitor Key Performance Indicators (KPIs) Track and analyse quality indicators related to patient safety, clinical outcomes, and service efficiency. Conduct Internal Audits Perform regular audits and inspections to identify areas for improvement and ensure compliance...
- ...and specific customers requests to ensure excellent customer service and customer experience Suggest sales process improvements... ...Job Requirements Proven work experience as a Sales support specialist or Sales support associate Hands on experience with ERP and...
- ...Job Description The Junior HR Specialist will support the Human Resources department in various HR functions, with a particular emphasis... ...technical roles is mandatory. (e.g., for manufacturing, engineering, IT, maintenance, etc.) ~ Solid understanding of the full...
- ...We’re looking for a Senior Talent Acquisition Specialist to join our dynamic recruitment team in Cairo.... ...process for high-volume roles (e.g. customer service and sales) as well as technical and niche positions (e.g. IT, product, data, or specialized roles) Partner...
- ...business opportunities based on the sales plan. Maintain and update client database and sales records. Present company products/services to potential customers in a professional manner. Follow up on inquiries and provide accurate information to clients. Support...
- ...team player with the ability to work independently. Education and Experience: Bachelor’s degree in related field [Commerce or IT]. Previous experience in system implementation, preferably within enterprise software. Responsibilities: # Gather and document...
- ...workforce data structures. ~ Strong communication and presentation skills, with the ability to simplify complex analyses into strategic insights. ~ Knowledge of HR best practices, preferably in microfinance, financial services, or a fast-paced HR environment....
- ...for a passionate, creative and results-driven Senior Marketing Specialist to support the marketing strategy and growth campaigns... ...years of experience in consumer marketing, e-commerce, online services, or related experience with a proven record of delivering work...
- ...target areas for development. Facilitation of training sessions and workshops on telesales techniques, soft skills, and customer service. Designing, developing, and implementing onboarding training progra ms for new employees and development programs for current...
- ...Job Description Bringing smiles is what we do at TTEC… for you and the customer. As an English-speaking Customer Service Representative supporting a USA program working in Cairo, Egypt, you’ll be a part of creating and delivering amazing customer experiences while...
- Job Description Client Booking Management: Handle all aspects of client bookings, from initial inquiries to final confirmations. Negotiate rates and contracts to ensure the highest possible earnings for our models. Maintain and develop strong relationships ...
- ...We are seeking a highly organized and proactive HR & Admin Specialist to support our human resources, administrative, and operational... ...office supplies and manage procurement of necessary goods and services. Coordinate with external vendors, service providers, and building...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to It Service Desk Specialist. Be the first to apply!
