Maintenance Engineer

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Job Summary

As a Maintenance Engineer at Foundever, you will play a vital role in ensuring the seamless operation of our expanding BPO contact center facilities. Your expertise will be crucial in maintaining and optimizing electromechanical systems, along with overseeing maintenance activities as we finish new site setups. You will ensure that all systems function efficiently, supporting our mission to deliver exceptional client services.

Primary Job Responsibilities

• Design and implement electromechanical systems that enhance operational efficiency in our existing and new contact center locations.
• Collaborate with project teams to plan and execute the setup and commissioning of new BPO sites, ensuring all electromechanical and facility systems are completed to specifications before launch.
• Develop and implement preventive maintenance schedules for all equipment and facilities to minimize downtime across all sites.
• Conduct regular inspections, troubleshooting, and repairs of existing machinery and equipment to ensure their optimal performance.
• Ensure that all engineering activities comply with health, safety, and environmental regulations. Supervise the compliance of systems and equipment with established safety standards during new site setups.
• Work closely with IT, operations to ensure seamless integration and functioning of systems in new and existing locations.
• Maintain accurate records of maintenance activities, inspections, and repairs

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we support more than 800 global and digital-first brands. Operating in 45 countries and 60+ languages, we deliver over 9 million customer conversations daily through innovative CX solutions, technology, and operational excellence.

Job Summary

As a Facilities & Electro-Mechanical Manager , you will be responsible for managing and supporting Foundever’s contact center facilities from a mechanical and electrical perspective . The role focuses on new site launches, construction finishing, and ongoing maintenance of existing sites, ensuring operational readiness, safety, and continuity.

This role suits a hands-on facilities leader with solid experience in electro-mechanical systems, vendor management, and site readiness , ready to take full ownership of facilities operations in a fast-growing environment.

Key Responsibilities

New Site Launch & Construction

• Manage electro-mechanical scope for new site setups including HVAC, electrical systems, power backup, fire-fighting, and plumbing.

• Coordinate with contractors and vendors to deliver construction and fit-out activities according to specifications and timelines.

• Oversee testing, commissioning, inspections, and site handover before operational launch.

• Ensure compliance with local regulations, safety standards, and company requirements.

Facilities & Maintenance Operations

• Oversee preventive and corrective maintenance for all electro-mechanical systems.

• Ensure high availability of critical infrastructure to support 24/7 contact center operations.

• Troubleshoot major mechanical and electrical issues and drive root-cause resolution.

• Monitor equipment performance and recommend improvements or upgrades.

Stakeholder & Vendor Management

• Act as the main technical point of contact for site-related matters.

• Work closely with Operations, IT, Security, and Global Facilities teams.

• Manage external service providers and maintenance contractors.

• Support business continuity and emergency response planning.

Compliance & Reporting

• Ensure adherence to health, safety, fire, and environmental regulations.

• Maintain accurate maintenance records, certifications, and reports.

• Provide regular updates on site readiness, risks, and improvement actions.

Qualifications & Experience

Required

• Bachelor’s degree in Electro-Mechanical, Mechanical, or Electrical Engineering .

• 6–7 years of experience in facilities, electro-mechanical, or engineering roles.

• Hands-on experience supporting new site construction, fit-out, or expansion projects .

• Strong knowledge of HVAC, electrical systems, generators, UPS, fire protection, and building infrastructure .

• Experience working with contractors, vendors, and service providers.

• Strong problem-solving, organizational, and communication skills.

Preferred / Advantage

• Experience in BPO, contact center, or large corporate office environments .

• Exposure to multi-site facilities management .

• Knowledge of HSE standards and audit requirements.

• Facilities Management or Project Management certifications (advantage).

What We Offer

• High-ownership role with exposure to new site launches.

• Opportunity to grow into a broader facilities leadership position.

• Work within a global organization with structured processes and scale.

• Competitive compensation and development opportunities.