Patient Support Program Manager

Job Description

Position Purpose

The Patient Support Program Patient Lead will Lead and manage the Patient Care Team in implementing and managing drug access program(s) in the region, as well as providing operational guidance for access program(s) in the region upon request. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based.

Duties and Responsibilities

• Effectively managing the Patient Care Team in managing a drug access program(s) by liaising with hospitals, and pharmacies, and patients
• Liaise with Axios Regional and HQ Teams as needed
• Ensure eligibility criteria for the different programs are being respected
• Ensure all processes are conducted in accordance with Axios SOPPs
• Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines
• Collaborate with the Axios team to pre-empt challenges and ensure continuous improvement of Axios operations
• Ensure that current patients receive their drugs quickly and efficiently
• Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program
• Maintain and update electronic program files, including patient and quality assurance data
• PV reporting and reconciliation
• Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
• Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
• Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)
• Conduct administrative duties for the office
• Additional duties as assigned

Relationships

• Work closely with program team members
• Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff

Job Requirements

Benefits of working with Axios include:

• Paying fair market value
  Annual performance-based bonus (based on role, levels, and contract)
  
• Premium Private health insurance
  
• Career progression aligned with a competency framework
• Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patient lives.
  
• Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs.
• Upon successful completion of the fixed-term contract, this role may transition into a long-term or permanent position as the business continues to grow and thrive.

Educational Background and Experience

• A degree in Scientific or Healthcare related degree
• 1 to 2 years working experience in a healthcare or scientific field or NGO is ideal
• Good command of both spoken and written English
• Experience in data monitoring and management is an advantage
• Experience coordinating and handling logistics/supply chain is a plus
• Experience in customer service management is a plus
• In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage