Front Office Agent - Sofitel Cairo Downtown Nile

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Greeting and checking in/out guests efficiently while verifying registration information and processing payments
• Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions
• Handling guest inquiries, complaints, and special requests to ensure a positive experience
• Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records
• Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities
• Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property
• Following brand standards and company policies to ensure consistent service quality
• Manage online, phone and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Take payment from customers
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

Qualifications

• Bachelor's Degree of Hotel Management or Equivalent 
• At least two years of customer service experience
• One year of front desk experience in the hospitality industry
• Excellent verbal communication skills
• Availability to work shifts, including evenings, weekends and holidays
• Ability to solve client issues in a friendly and timely fashion
• Friendly and welcoming demeanor

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.