HR - Concierge
Full-time
Intouch CX
Job Description
As New Hire Concierge, You Will…
- Conduct pre-hire orientation with the candidates post their joining date.
- Evaluate the post-induction feedback responses and share them with the stakeholder
- Conduct focus group discussions with new hires
- Provide the agent feedback to the relevant stakeholders
- Join the weekly meetings with stakeholders to share and discuss solutions for agent concerns
- Maintain quality service by setting and upholding organizational standards
- Build relationships with internal employees
- Collaborate with different departments and employees at all levels
- Be adaptable to various shifts and open to working at different locations
Job Requirements
As New Hire Concierge, You Have…
- Strong communication skills, including written and verbal
- Good judgement on sensitive issues and can maintain confidentiality
- Ability to multitask and self-manage your work day
- Extensive people skills with the ability to interact with employees at all levels with diverse
- High School diploma or equivalent (required)
- 0-2 years’ experience in a fast-paced environment (required)
- HR experience (considered an asset)
- Motivation to help others thrive at work and maintain a positive attitude
- A professional and mature attitude with high empathy skills
- Excellent organizational skills and ability to handle a high volume of work
- The flexibility to work in a variety of shifts including days, evenings, weekends and holidays
- Flexible to travel and work in different sites
IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations. IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability. IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us. By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship. All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.
Vacancy posted a month ago
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