Reservation Agent
RIXOS
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh
Job Description
Reserves various requests which come through different mediums.
Organizes reservation records either by date of arrival or alphabetically.
Prepares both confirmation and cancellation letters regarding reservations.
Has prior knowledge about hotels, trains, airlines etc.
Tracks room facilities.
Rates hotels so that clients can easily access them.
Processes reservations through telephone, mail, fax or any other medium.
Makes reservations for travel agents, airlines, hotel services etc.
Makes cancellation and modification of reservations.
Appearance should be sophisticated and friendly.
Arranges programs for clients.
Should be aware of all the processes.
Prepares documents for front office use.
Books, cancels, or alters bookings.
Has complete knowledge of all the categories they handle.
Should be able to handle crisis periods.
Should have priority list of all the categories under him/her.
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings.
To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
To implement necessary warnings and departmental trainings in order to save energy inside the facility.
To carry on implementing decisions which were taken for saving energy.
To predict effects of environment and efficiency of energy on purchased equipment.
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
Employee’s Full Name
Date/Signature
Carries out all responsibilities related to the quality management systems implemented at the facilities.
Carries out all other duties assigned by managers and hotel management not specified in the job descript*
Qualifications
Education: At least a high school or vocational diploma.
Experience: At least 2 years of work experience.
Foreign Language: Sufficient level of foreign language knowledge to keep track of related literature.
Courses and Training: Prior attendance in courses and seminars in the field.
Computer Literacy: MS Office applications, Front Office computer system.
Special
Qualifications
: Has knowledge of the legislation / practices / systems in the related field.Performs several actions that are correlated and concern more than one group of actions specifically aimed at the targets.
Performs specific sequential activities that are related*
- ...POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and...
- ...POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation... ...types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the...
- ...where life beats faster. Job Description Supervise daily reservations operations, ensuring all enquiries and bookings are handled... ...with hotel policies Support, coach and guide Reservations Agents, assisting with group bookings and complex transactions as required...
- POSITION SUMMARY Calculate figures for food inventories, orders, and costs. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Post invoices using computer programs. Conduct inventory audits to determine inventory...
- ...action is taken (room change, breakdown reports, cleaning complaints etc.). * Continuously monitor the hotel’s occupancy and reservations and forward any unguaranteed optional reservations that are overdue to the Reservations Supervisor or Reservations Officer. *...
- ...invoices, and account statements. Review, reconcile, and/or process credit card vouchers, advance deposits, overpayment, cancelled reservations, tax exemptions, and voucher (e.g., Marriott Rewards and gift certificates) invoices. Respond to and/or resolve questions or...
- ...hotels are operated safely, at all times. ~Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries. ~Maintain knowledge of all company promotions and hotel pricing, to provide...
- ...Lobby Ambassadors greet guests, provide directions, answer questions, and assist with special requests such as transportation, reservations, or local recommendations. They ensure guests feel welcomed and comfortable, enhancing the overall experience of the property or...
- ...strategically, identifying opportunities to enhance guest stays through thoughtful upselling Maintain organized records and manage reservations with meticulous attention to detail Collaborate with team members across departments to ensure seamless operations and...
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