German Language Trainer
Foundever®
About Us
Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.
Role Purpose
The German Language Trainer will be part of the Language Academy within the Learning & Development department, responsible for delivering high-quality German language training to adult learners in a BPO environment. The role focuses on spoken German, business communication, pronunciation, and cultural awareness to ensure agent readiness for German-speaking client accounts.
Key Responsibilities
Training Delivery
Deliver German language training to adult learners supporting BPO and customer service operations.
Teach spoken German, pronunciation, grammar in context, and business/customer service communication.
Conduct role plays, call simulations, and real-life customer interaction scenarios.
Adapt training delivery to different proficiency levels and learning styles.
Assessment & Coaching
Assess learners’ German language proficiency and identify individual and batch-level gaps.
Provide structured feedback and targeted improvement plans.
Monitor and track language progress to ensure readiness for production.
Content Development
Develop, adapt, and maintain German language training materials aligned with client and business requirements.
Ensure content supports quality standards, CSAT, and operational KPIs.
Stakeholder Collaboration
Work closely with Operations, Quality, and other L&D stakeholders.
Support nesting and post-training phases with language coaching when required.
Provide language insights and recommendations to Team Managers and Quality teams.
Reporting & Documentation
Maintain accurate training records, assessments, and attendance.
Share regular progress reports with L&D leadership and operations.
Required Qualifications & Experience
Bachelor’s degree in German, Linguistics, Education, or a related field.
German language proficiency: C1–C2 (spoken and written) – MUST .
English proficiency: B2 – MUST .
Proven experience teaching languages to adults – MUST .
Minimum 1+ years of experience in a BPO / call center training environment – MUST .
Strong expertise in customer service and business communication.
Excellent facilitation, coaching, and classroom management skills.
Preferred Qualifications (Advantage)
Experience supporting German-speaking customer service or technical support accounts .
Exposure to international clients (DACH region preferred).
Teaching certifications such as TELC Trainer, Goethe, TESOL, or CELTA .
What We Offer
Be part of the Language Academy within a structured L&D function.
Exposure to global clients and multilingual accounts.
Career growth and development within a multinational BPO.
Competitive compensation and continuous learning opportunities.
- Foundever™ About UsFoundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.
- ...0 years, goFLUENT has helped organizations worldwide develop language and communication skills through innovative learning solutions... ...workplace. Join our global team as a Conversation Class Trainer (German-English Bilingual) and help business professionals from diverse...
- ...leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation. We are seeking a dynamic and passionate Trainer to join our team. As a Trainer, you will be responsible for developing, organizing, and delivering training programs aimed at...
- ...Job Description Role Title: Arabic Language Expert Role Type : Contract Location: Remote About this role: You will review AI-generated Arabic and English responses and/or generate high-quality bilingual training content, evaluating reasoning...Remote job
- ...Teams, and PowerPoint Above-average attention to detail in handling tasks Independent action and task management Excellent German and good English skills, both written and spoken Capgemini is an AI-powered global business and technology transformation...
- ...ISS International SpA is looking for a Trainer in Automation to conduct a short course on " PLC Programming " in Oman. The classroom... ...Modicon or equivalent), including IEC 61131-3 programming languages, industrial communication protocols and integration with DCS,...
- ...deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led...
- ...Job Description We are looking for a skilled and results-driven German Project Manager to lead end-to-end project delivery. In this role, you will be responsible for planning, executing, and closing projects while ensuring alignment with business objectives, timelines...
- ...We're looking for a passionate and experienced Quality Analyst (German Speaking) to join our vibrant team! As the Quality Analyst, you... ...: • Bachelor’s degree in Business Administration, Languages, Information Technology, or a related field (preferred). • Minimum...
- ...safe and secure information space. Role Description: The German Service Desk Representative is responsible for providing customer... ...You’ll Be Doing Core Responsibilities • Provide German-language support to users via phone, email, or chat, addressing inquiries...
- ...ISS International SpA is looking for a Trainer to conduct a short course on " Yokogawa Centum VP DCS Engineering " in Oman. The classroom training will be held in English and is aimed at technicians/operators involved in the maintenance and operation of refining...
- ...Description QStaffers is currently looking for German Operations Support Associates for one of our partners, a global provider... ...Ability to work in a fast-paced, multicultural environment. Language Requirements Mandatory German Language Proficiency:...
- .... What makes you a good fit ~ Bachelor's degree in business administration or any relevant study. ~ Fluent in English and German is a must. ~0 to 3 years of operational experience (Experience in HR Operations is preferrable). ~ Proficient knowledge of MS Office...
- ...Group reported in 2022 global revenues of €22 billion. Job Description Role Description: We're seeking passionate Fluent German IT enthusiasts to join our vibrant team and manage our technical support operations! You'll provide top-notch first-line support to...
- ...in our mission to educate the world. The successful candidate shall be responsible for conducting online sessions on “The English Language” and engaging the students during the sessions and helping them prepare for the exams. Responsibilities Conduct online sessions...
- ...expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Job Description: We are seeking a German-speaking Project Manager to lead and coordinate project activities, ensuring delivery within scope, timeline, and budget. The role...
- ...customer support. What makes you a good fit ~2-4 years of experience in customer care or a comparable customer-facing role. ~ German and English proficiency is required (spoken and written). ~ Strong customer orientation with excellent communication and...
- ...global revenues of €22 billion. Role Description: We're looking for a passionate and experienced SDM – Complaints Manager (German Speaker) to join our vibrant team! As the SDM – Complaints Manager , you will be responsible for delivering high-quality customer...
- About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology...
- ...024 global revenues of €22.1 billion. Role Description: We're looking for a passionate and experienced Reporting Specialist (German Speaking) to join our vibrant team! As the Reporting Specialist, you will be responsible for collecting, analyzing, and delivering...
- ...Job Summary The German-Speaking Customer Service Representative will serve as the primary point of contact for our German-speaking... ...quality trends to drive continuous improvement. Qualifications Language Fluency: High level of fluency in German (C1 or C2 level...
- ...Technology, or a related field. Minimum of 5 years of professional experience in Cybersecurity. Outstanding communication skills in German and English, both verbal and non-verbal. Experience in PMO functions. Familiarity with security frameworks (e.g., ISO 27001,...
- ...A Communications Coach (also known as Foundation Skills Trainer ) welcomes new hires to the company, orients them on the company... ...the role of a customer service representative through a 4-day language and culture training program. Job Responsibilities...
- ...training and facilitation experience is a must.Proficiency in English language at C1 level is a must. Experience in instructional design,... ...-driven environment. Certifications such as TTT (Train the Trainer), PCT (Professional Certified Trainer), or TOT (Training of...
- ...Proven front desk or reception experience in a hotel or similar establishment Fluency in Arabic and English; additional languages (French, German, or Spanish) are highly preferred Proficiency with hotel management systems and property management software...
- ...Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale... ...pain points. 4. People Leadership Manage a team of Trainers, Training Supervisors/Leads, and SMEs. Provide coaching, performance...
- ...Electrical knowledge or hands-on electrical experience is considered an advantage. Fluency in both English and Arabic is mandatory; German language skills are considered an advantage. What else do I need to know? As a world leader in developing and producing the most...
- ...leadership team. - Oversees and coordinates the work of designated trainers throughout the center. Identifies areas of operational... ...actions. - Ability to create positive interpersonal bonds with trainees. LANGUAGES Written and spoken English and Arabic.
- ...recognise when an engineering explanation does not hold. Fluent Arabic and English, including formal written reporting (French or German is a plus). Desirable Exposure to SCADA, EMS, ADMS, or OT environments in any capacity. Familiarity with utility control...
- ...designed by DXC-Luxoft. DXC-Luxoft is currently supporting several German OEMs in building their next-generation battery-electric vehicle... ..., Audio, Flashing Programming languages Python advanced knowledge...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to German Language Trainer. Be the first to apply!
