Operations Manager

We are seeking a full-time Operations Manager to oversee the operational management of a major mixed-use commercial development within our Property and Facilities Management team. Based in West Cairo, this role will involve regular travel across Egypt and occasional regional travel, so flexibility and a proactive approach are essential.

The successful candidate will have a proven track record in managing shopping malls and mixed-use developments and will be responsible for the day-to-day operations of one of the largest commercial schemes in West Cairo, ensuring high standards of operational performance and service delivery.

Key Responsibilities

• Coordinate and manage all operational subcontractors, including security, cleaning, HSE, pest control, landscaping, and other service providers.

• Collaborate with other departments, including Finance, Marketing, Technical, Tenant Relations, and RDD.

• Liaise with tenants to manage their ongoing operational and technical requests.

• Manage the operational service charge budget and provide recommendations for improvements.

• Provide operational data and analysis as required by the Department Head.

• Manage the handover of units and building systems to and from tenants, contractors, and other users.

• Oversee all ongoing operational issues to ensure the smooth and continuous operation of the property.

• Monitor and ensure tenants' compliance with the terms of their leases, including permitted use, building regulations, repair and maintenance obligations, and health and safety requirements.

• Manage and resolve tenants' operational complaints.

• Ensure third-party contractors fulfil their contractual obligations to maintain smooth operations and timely repairs.

• Monitor and control contractors' working practices across the property.

• Manage the tendering and re-tendering of operational service contracts as required.

Skills, Knowledge and Experience

• Bachelor's degree in a relevant discipline.

• Minimum of 4–5 years' experience in Facilities Management or Operations, with previous experience in shopping centres considered an advantage.

• Strong knowledge of property operations, subcontractor management, and service charge budgeting.

• Solid understanding of tenant relations, lease compliance, and health and safety regulations.

• Excellent communication, stakeholder management, and problem-solving skills.

• Proven ability to manage contractors, monitor performance, and ensure the smooth day-to-day operation of a property.