Associate Director - ResiCom | Real Estate | Property Management

Job Requisition ID: 174807 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

The Associate Director of Property Management is responsible for governing and enhancing Community Services across all aspects including property and tenant management, administration, and communication with tenants and regulatory authorities. This role involves overseeing key document development like community rules and Tenant Guidelines, ensuring smooth tenant onboarding and moves. Success in this position involves achieving financial targets, maintaining high occupancy rates, and driving operational efficiency and resident satisfaction.

Property Management

• Oversee the management of RESICOM+ properties within CFC to achieve and maintain target EBITDA margins for residential and business district properties.
• Fully responsible for the P&L of the City, including budgeting, forecasting, and maintaining the EBITDA owner role.
• Drive a long-term commercial strategy of revenue generation through innovative rate-card services and concepts.
• Manage office tenants and owners in the business district and Podium buildings to achieve high occupancy rates not less than 85%.
• Lead the overall set-up and management of Community Services department, establishing policies, procedures, guidelines, documentation, and processes.
• Ensure compliance with legal/statutory requirements, professional duties, responsibilities, and obligations.

Financial Management

• Take overall responsibility for financial management of Community Services, including budget management and implementation of a successful service charge model.
• Implement cost-saving measures to reduce operating expenses by 5 to 8%.
• Operational and management excellence to increase resident satisfaction by 15% through improved community programs and services.

Tenant Coordination

• Efficiently coordinate tenants' processes and ensure fit-out quality assurance to achieve contractual target operating dates.
• Implement a preventive maintenance program to reduce reactive maintenance costs and achieve high levels of tenant satisfaction related to property maintenance.
• Research and continuously evaluate Community Services against local and international market leaders to ensure best practices and occupancy growth.

Marketing and Community Engagement

• Coach and manage a full marketing calendar to keep communities activated, executing a Community Engagement/Internal Communications Plan.
• Lead initiatives in 2024 aimed at generating specific revenue and number engagement initiatives.

• Property & Community Management
• Revenue Generation
• Strategic Thinking
• Communication Skills

• Bachelor’s Degree in a related field.
• 15 - 20 years of experience in property management or a related field.
• Certified Property Manager (CPM), Accredited Residential Manager (ARM), or other industry-relevant certifications.
• In-depth knowledge of budget management and operational cost efficiency.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.