CX & Product Specialist
Full-time
Atomic Foods LLC
Job Description
Job Title: CX & Product Specialist (F&B)
Location: Maadi or New Cairo (Hybrid – Field + Remote)
Type: Full-Time (8 hrs/day, 6 days/week)
Industry: Food & Beverage
About the Role
We’re looking for a hands-on CX & Product Specialist to be the on-the-ground eyes, ears, and voice of our F&B brands. This is a hybrid role blending customer care, product quality, and operational support — ideal for someone passionate about food, people, and continuous improvement.
You’ll report directly to the founder and serve as a trusted partner in delivering delightful customer experiences and ensuring product excellence across kitchens and delivery channels.
Key Responsibilities
- Customer Follow-Up: Call customers after their orders to gather feedback, ensure satisfaction, and build loyalty.
- Complaint Handling: Investigate complaints and resolve issues in a timely and empathetic manner.
- Feedback Collection: Continuously document customer insights and pain points to inform product and operational decisions.
- Mystery Shopping: Perform regular anonymous order tests, evaluating taste, quality, packaging, and delivery.
- Kitchen Quality Audits: Visit kitchens regularly to monitor hygiene, consistency, and presentation; take photos/videos and generate reports.
- Local Sourcing Support: Assist in finding local suppliers and sourcing ingredients based on quality and cost targets.
- Founder’s On-Ground Partner: Act as a reliable right-hand to the founder, representing the brand and escalating urgent matters when needed.
What We Offer
- A flexible, dynamic work setup.
- Exposure to F&B operations, customer experience, and product strategy.
- Growth opportunities in a fast-moving food brand.
- One day off per week and a supportive, informal work culture.
Job Requirements
- Must be a resident of Maadi or New Cairo .
- Previous experience in F&B, customer service, sales, or business development is a HUGE plus ( at-least 1 year).
- Strong observation and communication skills.
- Comfortable with fieldwork, documentation, and reporting.
- Basic English is a bonus but not mandatory.
- Must own a car or have reliable commute access.
- Flexibility to work from home, co-working spaces, or in the field.
Vacancy posted a month ago
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