Account Management Executive - Facility Management
Full-time
Etisalat Egypt
Job Description
- Respond to customer queries in a timely and accurately
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Job Requirements
- Excellent English
- Graduates
- Experience as a Customer Support Specialist in facility management
- Familiarity with our industry is a plus
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
Vacancy posted 23 days ago
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