...Job Description
# Manage large amounts of inbound and outbound calls in a timely manner.
# Follow communication “scripts” when... ...the extra mile.
# Keep records of all conversations in our call center database in a comprehensible way.
Job Requirements
~ Tele...
...process improvements to facilitate the Customer experience.
Recognize, document, and alert the team leader of trends in customer calls.
Job Requirements
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multitask,...
...operations occupancy on a daily basis to reach agent optimum performance levels.
# Monitor delayed and dropped calls & chats and reporting them to the correspondent... ...similar position.
~ Previous experience in calls center and Sales
~ Excellent Excel & Access skills....
...organize promotional activities & sponsorship follow up.
Ensure good service from service agencies such as Advertising and P.R. agents. Recommending changes if necessary and proposing alternative agents for approval.
Track ROI for Marketing campaigns.
Direct the...
...Job Description
We are offering a call center vacancy (work from home) with the following description:
Acting as a front-line Representative.
Supporting Consumer customers-UK based.
Maintaining the customer experience.
Providing the best image to the company...
...soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)...
...the design of the new branches to facilitate the employee's work inside the branch and meet his needs such as acrylic on the cache center.
Adjusted some materials in the new branches to reduce the cost.
Visit new branches during implementation to reach the highest...
...resolution. Update ticket details as
-incidents are manage until completion. Regularly review incident tickets and
improve FCR (First Call Resolution).
- Responsible for the day-to-day IT operations, scheduling and technical.
support of the company’s infrastructure...
...configure new servers, both hosts and virtual servers.
Hand Experience of antivirus administration (Kaspersky).
Experience with data center servers, SAN, and NAS storage administration (HPE, IBM, and QNAP).
Expert knowledge & hands-on for firewalls. (Cyberoam and...
...Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, memos, packages etc.).
Receive and screen phone calls and redirect them when appropriate.
Coordinate appointments, meetings, and events.
Handle confidential documents ensuring they...