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- ...requests and delivery of these within agreed timescales and to required quality. * Co-ordination of responses to any client change control requests. * Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction...
- ...in order to meet and exceed guest expectations Comply and exceed hotel and company Service Standards Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action...
- ...safety and security organizations. Oversee the hotels emergency response plan and coordinate drills and exercises. Manage key control systems and security access procedures. Monitor and document results following safety audits Carry out fire training on a...