...Training and Development:
Identify training needs and develop training programs to enhance employee skills and performance.
Facilitate training sessions on topics such as customer service, safety, and diversity awareness.
Monitor training effectiveness and...
...Job Description
Monitor our clients contact center performance and make real-time staffing.
Ensure and facilitate the best use of resources to meet the needs of our clients.
Creating and maintaining real-time, historical and custom reports and analyzing trends...
...cultural fit.
Conduct reference checks and background screenings as required.
Extend job offers to selected candidates and facilitate the onboarding process.
Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).
Job...