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- ...and according to each room category (set-up). 2.37 Polishes the guest shoes as per the set standards. 2.38 Coordinates with the Front Desk for speed check-out. 2.39 Delivers guests’ mail, messages and telefaxes promptly. 2.40 Processes the guest’s departure: 2.41 Offers...
- ...Microsoft Office Suite Depending on the industry, additional knowledge or certifications may be required. For example, hotel front desk receptionists may need to be familiar with hotel management software and reservation systems Excellent communication skills Both...
- ...Handle guest complaints and challenging situations professionally and effectively. Collaborate with other departments (e.g., F&B, Front Office, Housekeeping, Engineering) to ensure seamless guest experiences. Safety & Compliance: Establish and enforce strict...
- ...Job Description Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research...
- ...recommendations. Check pricing is up to date. #Maintain standards as would be expected in a Michelin-star rated restaurant. #Train front of house and chefs about wine/wine matching. Make sure all service staff know which wines to recommend to each dish on the menu....
- ...solve to his/her immediate and follow-up on the matter. # Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may...
- ...Courses and Training: Prior attendance in seminars and trainings in the related field. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Has excellent command of guest profiles. Trains his/her team and instructs them...
- ...and analyze reservation trends, providing regular reports and insights to senior management Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences Handle complex reservations, including group bookings and VIP guests Resolve...