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- ...Developers. Prepare detailed handover documentation for delivery once a deal closes. Maintain complete documentation and activity logs in Zoho CRM and Zoho WorkDrive . Tactical (Day-to-Day) Review new presales requests and coordinate with Sales for...
- ...Java etc. Experience with automation tools, infrastructure as code (e.g., Terraform, Ansible). Proficiency in monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack) and in implementing comprehensive monitoring solutions. Dynatrace knowledge is a plus....
- ...management for continuous improvement. CRM, Compliance, and SOP Adherence Maintain complete CRM hygiene and follow naming, logging, and SLA standards. Document all communications and client actions in Zoho CRM. Participate in regular sales audits and...
- ...support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update end user’s status and information Pass on any feedback or suggestions by customers to the appropriate internal...
- ...with vector databases (e.g., Pinecone, Qdrant) ~ Expert-level Python skills, with a focus on production-quality code (OOP, testing, logging) ~ Experience building APIs using FastAPI or Flask ~ Experience with Docker and Kubernetes (AKS) for deploying scalable services...