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- ...CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to... ...required quality. * Co-ordination of responses to any client change control requests. * Ensure call monitoring is undertaken in line with...
- ...EOE/AA/Disabled/Veterans What are we looking for The Operations Manager is serving Hilton brands is always working on behalf of... ...hotel and company Service Standards Ensure that costs are controlled throughout the operational departments and results are analysed...
- ...complaints promptly and professionally. Coordinate with other TMs : Work closely with the kitchen and service staff to ensure smooth operations and guest satisfaction. Monitor Guest Satisfaction : Gather feedback from guests to improve services and ensure a high level...
- ...safety and security organizations. Oversee the hotels emergency response plan and coordinate drills and exercises. Manage key control systems and security access procedures. Monitor and document results following safety audits Carry out fire training on a...
- ...should maintain the attitude behaviours skills and values that follow: Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals Experience in hospitality or customer service industry is required...