...system nodes, and ensure their impact on current services / offers / promotions
# Handles the alignment with Operations team for deployment planning and handover all... ...support for operations team and promptly react to customer complaints and fix any issue once identified in...
...maintain healthy acceptance ratio.
Configure, & monitor new services whenever required.
Identifying and suggesting areas of... ...Communication Section) is a must.
~0-4 years of experience in operations.
~ Previous experience in Fin-Tech Field is preferred.
~ Very...
...merchants.
Conduct on-site visits to the merchants’ branches to ensure our service is running.
Make sure all marketing materials are accordingly placed at the merchants.
Conduct customer and area surveys.
Provide additional customer satisfaction-related...
...Description
About the Role:
ZINAD IT, a leading provider of innovative cybersecurity solutions and
services is seeking a driven and experienced Customer Success Manager
who is a driven & customer-centric personality to join our growing team. In
this critical...
...people handle their day-to-day finances. We are obsessed with our customer satisfaction and the ability to maintain a culture that is... ...aggregator that enables users to manage their electricity and telecom services from their mobile phones. It is worthy to note that Sahl...
...Purpose of the job
Responsible for the planning, managing and running all the finance Operations activities including commercial accounting, commission, consolidation & reporting, accounts payables, ledger, consignment, stock control and fixed assets....
...Marketing segment
Conduct in-depth analysis of marketing operations, ad-hoc as well as monthly activities
Create monthly dashboard... ...team and Data Mining team to produce a full pack of high customer intelligence value necessary for decision making
Organize...
Job Description
Responsible for Company small and medium business partners accounts (quotations -Incentive programs-compliance issues).
Explain to company's business partners rules & regulations (inside the company premises/or business partner premises).
Explain...
...center vacancy (work from home) with the following description:
Acting as a front-line Representative.
Supporting Consumer customers-UK based.
Maintaining the customer experience.
Providing the best image to the company.
What the company will provide you...
...support to all needed admin task, and ensure the efficient operation of the organization.
The ideal candidate will be a self-starter... ...• Track and manage vendor relationships
• Handle customer service inquiries
• Renew legal documents for the entities.
• Following...
...security products to business partners and their customers.
Prepare & present technical proposals &... ...running projects progress.
Manage security operations infrastructure (Firewalls, IDPS, SIEM, etc.)
Present service level reporting, risk and contingency plan....
...first line support on issues related to Operating system, connectivity,
-MS office including... ...connectivity (Internet, WAN & Mobile services)
solutions.
- Accountable for... ...- Act as the primary contact for our customers as the “face of IT”.
-Promoting a welcoming...
...new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability.
Plan and configure the distribution... ...client/server software, cumulative/rollup updates, service packs, and security patches.
Implement and...
...growth strategy focused both on financial gain and customer satisfaction.
Conduct research to identify... ..., offerings to provide solutions and improve service.
Working closely with internal Products, Integration, Operations, Settlement, Reconciliation and Compliance...
...wins for implementation.
~ Design optimum business/technical solutions for new products /services with the most efficient commercial approaches from the customer /operator standpoints.
~ Explore and introduce new features, technology enablers that would pave...
...plan.
Provide regular analysis on the operation/ strategic projects and support on... ...to resolving ongoing issues affecting customers and enterprises.
Lead all regulatory... ...the next generation telecommunication services and products.
Analyze impacts of new...
...Duties and responsibilities
~ Day to day operations of the systems including Systems... ...Maintain, and troubleshoot of OpenStack Cloud Services, IaaS, and PaaS.
~ Maintain... ...good computer skills.
~ Strong Customer Orientation.
~ Strong communication...
...configure hardware, peripherals, services, settings, directories, and storage.... ...application logs.
~ Perform daily backup operations, ensure all required file systems... ...good computer skills.
~ Strong Customer Orientation.
~ Strong communication...
...resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
High school degree; additional certification in Office Management is a plus...
...Job Description
# Engineering of SA-related solutions for various project and operational needs.
# Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational...
...on, collect, and allocate payments responding to queries from Customers and working to resolve discrepancies.
Establish and maintain... ...close respecting the deadlines
Elaborate on closing operations and other accounts reconciliations
Lead and manage the accounting...
...Administration: Managing oracle databases and support all critical services 24*7 and have experience to identify the databases issues... ...~ Hands-on experience with database maintenance and operation
~ Excellent knowledge of data backup, recovery, security...
...and their relevant issues occurring.
# Monitor & track queue operations occupancy on a daily basis to reach agent optimum performance... ...Received calls....etc. and any other relevant reports.
# Ensure service level targets are met; maintain the right headcount, and...
...bed and live network elements as well as operating & maintaining the Core domain network... ...to handling major incidents and major customer complaints.
Duties and responsibilities... ...are resolved according to the agreed Service Level agreement (SLA) to enhance...
...systems for a website or other software programs
Duties and responsibilities
~Participate in development of new services and operations support team to ensure delivery and resolution of solutions incidents within the predefined SLAs/KPIs in a...
...bidding process and Offers Submissions for Orange ICT Solutions & Services.
Duties and responsibilities
Manage the end-to-end... ...required resources to ensure full compliance with Orange customers requirements.
Build up comprehensive bid responses with...
...company’s clients to boost our brand and profits in the long run while aiming to preserve customers and renew contracts
Researching and cross-selling additional products or services that could benefit clients
Resolving client queries
Reviewing client’s financial...
...and challenges
Provides remote and on-site support to our customers inside/outside Egypt.
Manages and monitors large computer networks... ...and complex issued to Network Team Leader, Technical Project Services, if necessary.
Prepare, compile and review the projects’...
...team on problems involving large scale distributed systems, service-oriented architectures, data and metadata storage, computing... ...regarding system security measures
~ Past experience in telecom operators and service providers is preferred.
Skills and abilities...
...while improving reliability and automation. And support all operations activities.
Helps create requirements and procedures for... ...scalability of production systems
~ Define and deliver on service availability and quality SLAs.
~ On call duties....