Client Service Account Analyst

Job Description

Join J.P. Morgan Wholesale Payments, a global leader in cash management, liquidity, commercial card, FX, escrow solutions, and merchant services. to develop your career by delivering best-in-class service and building deep relationships to achieve 100% client satisfaction.

As a Client Service Account Analyst within J.P. Morgan Wholesale Payments, you will serve as the primary point of contact for our services, tasked with providing outstanding client experiences. You will establish significant relationships with key stakeholders, pinpoint areas for process enhancement, and carry out regular service evaluations to guarantee smooth client interactions.

Job Responsibilities:

• Manage the client experience across all aspects of their day-to-day relationship with JPMorgan.
• Maintain an accurate and active service temperature check for all clients within your portfolio.
• Identify and remediate service issues impacting clients.
• Understand organizational structures to communicate and resolve client issues promptly and effectively.
• Anticipate client servicing needs and provide appropriate support and solutions, becoming the client's champion.
• Assist in developing and executing service plans focused on process improvements for clients.
• Promote the use of electronic service tools to help clients easily access payment-related information.
• Analyze the end-to-end payment process to identify efficiencies.
• Participate in and support WP business initiatives that positively impact the client experience.
• Identify and communicate opportunities for WP product development internally.
• Develop strong and trusted internal partnerships with Sales, Operations, Product, and other lines of business.

Required Qualifications, Capabilities, and Skills:

• Fluent in French - you will be required to communicate with clients in French from day one.
• Fluent in English and Arabic (in speaking, reading and writing) - as a must. 
• Customer service experience preferred.
• Excellent verbal and written communication skills, including executive communication skills.
• Ability to work effectively under pressure.
• Strong organizational skills; ability to manage multiple priorities while meeting deadlines.
• Ability to develop and mobilize internal networks, key stakeholders, and associated resources.
• Strong customer-facing and relationship management experience.
• Keen interest in the banking digital technology transformation agenda.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.