Bpo jobs

We are seeking an experienced and results-driven Assistant Call Center Manager to support the management of daily call center operations and ensure the achievement of operational targets, service quality, client satisfaction, and team performance. In this role, ...

Summary: In this role, you will serve as the critical link between the IT department and call center operations. Your primary focus will be on improving customer experiences through technical support and strategic IT solutions. Your role will involve collaborating...

 ...Screener – Talent Acquisition | BPO Industry Join Our Talent Acquisition Team Are you detail-oriented, people-focused, and passionate about identifying top talent? We are looking for a proactive and organized Screener to join our Talent Acquisition team and play... 

Jadeer is hiring a Quality Lead on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands...

Jadeer is hiring a Customer Care Advisor   on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce...

 ...Are you an experienced Talent Acquisition Specialist with a passion for the BPO sector and ready to drive recruitment excellence across your assigned region? Join our global leader dedicated to delivering business process outsourcing solutions for clients worldwide.... 

Jadeer is hiring a Customer Care Team Leader (Voice – Non Voice) on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company operating in the digital payments and consumer finance sector across the Middle East. Through strategic ...

 ...and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being... 

 ...About Us Founded in 2020, Kreato Global is a premier BPO company specializing in comprehensive language solutions. We are a recognized leader in high-quality medical interpretation, providing seamless Over-the-Phone Interpretation (OPI) and Video Remote Interpretation... 

 ...Experience: At least 3 years of experience in training or development roles is required. Prior experience in other roles within the BPO industry. Proven management experience. Skills Required: Should possess an in-depth understanding of the BPO industry and... 

 ...with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry. Job Summary We are seeking a detail-oriented and analytical Reporting Specialist to join our team. The ideal candidate... 

 ...within the Learning & Development department, responsible for delivering high-quality German language training to adult learners in a BPO environment. The role focuses on spoken German, business communication, pronunciation, and cultural awareness to ensure agent... 

 ...Business, Human Resources, or a related area. • Advanced level of English (at least C1), both verbal and written. • Experience in a BPO environment for at least 1 year. • Experience as HR Business Partner/ HR Generalist for at least 3 years . • Good understanding... 

 ...Job Summary As a Maintenance Engineer at Foundever, you will play a vital role in ensuring the seamless operation of our expanding BPO contact center facilities. Your expertise will be crucial in maintaining and optimizing electromechanical systems, along with... 

 ...multiple call center programs. This role requires strong analytical skills, attention to detail, and the ability to work in a fast-paced BPO environment.Key Responsibilities1. Scheduling & Planning * Create and maintain agent schedules aligned with forecasted call volumes,... 

 ...communication skills. ~ Ability to manage multiple clients and deadlines in a fast-paced environment. ~ Experience in a consulting firm or BPO/shared service environment. ~ Familiarity with multi-country payroll processing and tax implications. ~ Experience implementing... 

 ...multiple call center programs. This role requires strong analytical skills, attention to detail, and the ability to work in a fast-paced BPO environment. Key Responsibilities 1. Scheduling & Planning Create and maintain agent schedules aligned with forecasted call... 

 ...Specialist -  Non Agents hiring , you will play a crucial role in sourcing, attracting, and hiring top English-speaking talent for our BPO company. Your primary focus will be on identifying qualified candidates through various channels, evaluating their skills and... 

 ...Summary Job Summary: The L&D Specialist will support the continuous development of customer service teams within a fast-paced BPO environment. This role focuses on improving operational performance through targeted learning interventions, aligning training programs... 

 ...years in a Learning & Development role, with at least 1–2 years in a supervisory or management capacity within the customer service or BPO industry. Managerial Skills & Knowledge ~ Analytical Thinking & Pressure: Ability to analyze departmental performance metrics... 

 ...as it involves preparing HR dashboards, validating large datasets, and ensuring data accuracy across systems. Prior experience in the BPO industry is a plus. Primary Job Responsibilities Key Responsibilities: Support the administration, maintenance, and overall... 

 ...Finance, Engineering, or a related field; MBA and COPC/Lean Six Sigma/PMP certifications preferred. ~12+ years of experience in BPO/CX operations, with at least 5 years in a senior leadership role managing WFM, Control Tower/RTM, MIS, Quality, Training, or Operational... 

 ...in Business Administration, Communications, or a related field. ~1+ year of experience as a Team Leader within a Contact Center or BPO environment. ~ Native or near-native proficiency in Spanish, with excellent verbal and written communication skills. ~ Strong leadership... 

 ...disciplined operating routines across chat, WhatsApp, email, phone, social, escalations, and assisted sales — and lead both our in-house and BPO operations. 2. Build the voice-of-customer engine Turn customer feedback; NPS, CSAT, complaints, reviews, sentiment, service... 

 ...customer satisfaction, quality scores, and operational readiness .   Required Qualifications Minimum 7–9 years of experience in BPO or Call Center training roles. At least 2–3 years leading training teams or managing training projects. US account experience... 

 ...) • Networked printer support (Beneficial) • Cisco and Avaya support experience (Advantageous) • Knowledge of the call center and BPO business is advantageous Education and Language Proficiency: • College degree or bachelor's degree finalist • MS qualifications... 

 ...that survives automation rather than today’s volume. 5. Egypt Operational Excellence Hub Own the business case, the build-versus-BPO decision, site selection, entity and payroll model, hiring, the training academy, the quality bar and data-residency clearance. This... 

 ...and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being... 

 ...Job Description It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment... 

 ...and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being...