Search Results: 14 vacancies
...Job Description
# Manage large amounts of inbound and outbound calls in a timely manner.
# Follow communication “scripts” when... ...the extra mile.
# Keep records of all conversations in our call center database in a comprehensible way.
Job Requirements
~ Tele...
Purpose of the job
Act as second level of support for operations team and promptly react to their complaints and fix any issue according to the agreed SLA in the centralized support
...person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all... ...Requirements
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite...
...agent optimum performance levels.
# Monitor delayed and dropped calls & chats and reporting them to the correspondent manager.
#... ...experience at a similar position.
~ Previous experience in calls center and Sales
~ Excellent Excel & Access skills.
~ Very Good...
...Job Description
We are offering a call center vacancy (work from home) with the following description:
Acting as a front-line Representative.
Supporting Consumer customers-UK based.
Maintaining the customer experience.
Providing the best image to the company...
...profiles for testing purposes.
Interface with Orange Skill Centers for major issues handling , new solutions validation and new software... ...Good knowledge in GSM network.
Very Good knowledge in call scenarios protocols.
Very Good knowledge in SS7 and...
...through different recruitment channels (online & Offline).
Plan & conduct interview and selection procedures, including screening calls, assessments and in-person interviews
Assess candidate information, including resumes and contact details.
Foster an on-going...
...resolution. Update ticket details as
-incidents are manage until completion. Regularly review incident tickets and
improve FCR (First Call Resolution).
- Responsible for the day-to-day IT operations, scheduling and technical.
support of the company’s infrastructure...
...evolving work challenges and company needs.
Provide the Audit committee and the board of directors with a half-yearly report representing Internal Audit Department performance.
Present to the CEO and Executive Committee the results of the Internal Audit...
...operational performance towards achieving vertical goals, through coaching, fostering positive work culture & constructive feedback.
Represent Orange Egypt in front of different governmental authorities related to regulatory issues.
Support Executive Committee in...
...configure new servers, both hosts and virtual servers.
Hand Experience of antivirus administration (Kaspersky).
Experience with data center servers, SAN, and NAS storage administration (HPE, IBM, and QNAP).
Expert knowledge & hands-on for firewalls. (Cyberoam and...
...Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, memos, packages etc.).
Receive and screen phone calls and redirect them when appropriate.
Coordinate appointments, meetings, and events.
Handle confidential documents ensuring they...
...within the production environment.
Troubleshooting existing information systems for errors and resolving those errors. also take on-call responsibilities in case of application/infrastructure emergencies, in addition to, Routine application maintenance tasks.
As...
...process improvements to facilitate the Customer experience.
Recognize, document, and alert the team leader of trends in customer calls.
Job Requirements
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multitask,...
