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- ...best and most appropriate manner. # Keep track of the notes in the logbook and take action accordingly. # Personally carry out the check-in procedures for VIP guests and monitor the complimentary services. # Be informed of the hotel’s occupancy rate. # Monitor the...
- ...solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter. # Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them...
- ...information on Memo Board and Training Board. 2.19 Goes through the B.C.C. logbook and take note of information concerning guests. 2.20 Checks the guest arrival details. 2.21 Takes in depth hand over from the Floor Butler in Butler pantry or allocated area. 2.22 Reads...
- ...and dinner is in accordance with the standards. #Prepare the list of materials to be purchased, place their orders on the system and check the meat, fish and vegetables that are purchased. #Control the daily provision vouchers and accelerate the circulation of slow-...
- ...service. Warmly welcome and greet guests upon arrival, providing a friendly and professional first impression Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience Anticipate and respond to guest needs, questions, and...