Boost Your Career as a Project Manager with Our Growing Team! Are you ready to take your career to new heights with a global leader in translation and localization services? Look no further than Future Group! Since 1994, we've been at the forefront of the localization...
...strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and... ...CX Operations Insights will deliver analysis of call centre performance and customer satisfaction data to support operational...
...Job Description
Regular - Head of Egypt MSI Centre
Head of Egypt MSI Centre
ref :577688 | 06 Dec 2023
apply before :... ...perception) and strong customer relationship through continuous contact and quality support. Partner with Operations Director to have One...
...interior , exterior
coordinate with each phase in execution
overlay mep with civil with decoration
site inspection
client contact
consultant contact
Job Requirements
~2d & 3d designs
~ post production
~ experience in site inspection
~ background...
...Responsibilities:
Develop and maintain strong, long-lasting relationships with assigned clients, acting as their primary point of contact.
Understand client needs and challenges to identify opportunities for our products and services.
Develop and present...
...Job Description
Regular - Contact Center Expert
Contact Center Expert
ref :579378 | 01 Apr 2024
apply before : 30 Jun 2024
CityStars, Cairo, Égypte - Egypt
about the role
Engineering team resemble one of the highest technical authority inside...
Location-Cairo , ,Egypt (EG)
Job ID -6265
Purpose of the Job:
To manage contact center team to ensure they are fully capable to achieve ultimate customer satisfaction.
Job Responsibilities:
·Act as a first line of contact for Contact Center Executives’ issues...
...to ensure that no payments are due.
• Manage the marketing contracts between our vendors & legal department as a central point of contact.
• Working with business owners to produce budgets, develop forecasting and budgeting schedules.
• Identify opportunities for...
...Job Description
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales...
Job Description
Are you a skilled communicator with a passion for providing exceptional customer service? Join our dynamic team as a Fluent Call Center Agent and help us deliver outstanding support to our valued customers.
Responsibilities:
- Handle inbound and...
...Provide clients smooth onboarding process for Key accounts
Manage customer relationships for key accounts and remain in daily contact with clients to understand their needs and overcome any issues that may hinder the quality of service
Monitoring client’s performance...
...operational objectives.Working with business users and owners to understand their needs and translate into final project deliverables.Key Requirements:Relevant Bachelor's degree.1-2 years of experience in Project Management in Contact Center Management. V. Good English level...
...financial reports to devise solutions or improvements
Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
Analyze problematic situations and occurrences and provide solutions to ensure company survival and...
...evaluate, and update regularly the progression of work carried out following the established planning schedules.
~ Maintain regular contact with stakeholders and partners.
~ Provide the General Coordination with activities-related feedback and systematically report in...
...Job Description
Exciting Opportunity: Spanish Contact Center Team LeaderJoin the forefront of customer support and communication as... ...Contact Center Team Leader to spearhead our brand-new contact centre team. This role represents a unique chance to drive customer satisfaction...
...best talent for Aramex Egypt.
Job Description:
~Handle end to end recruitement cycle as per manpower plan from sourcing, contacting, assessing, interviewing and shortlisting candidates.
~Create job posts & market for the jobs.
~Screen applicants & match them...
...Job Description
Job Description - CONTACT CENTER INBOUND AGENT (240000RN)
Job Description
CONTACT CENTER INBOUND AGENT - ( 240000RN ) Description
Job Purpose
To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request...
...Job Description
Serve as a dedicated point of contact to key clients by leading the day-to-day execution of a client project and facilitating solution development and/or implementation.
Build long-term client relationships by guiding the client through the project...
...Payment Services. Essential Functions/Core Responsibilities:
Provide prompt and accurate Fintech sales support to customers via contact channels.
Document and escalate unresolved issues to higher-level support teams.
Maintain detailed records of customer...
...team member, as well as independently.
Dependable with proficient attention to detail.
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
Able to rotate shifts, as needed.
Strong problem...
...interview and selection procedures, including screening calls and assessments
· Assess candidate information, including resumes and contact details
· Design job descriptions and interview questions that reflect each position’s requirements
· Lead employer branding...
...Manage external competitive pressures and handle objections to retain customers or win new customers
Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
Work with your team and management to provide a...
...Develop and implement internship program plans and strategies in alignment with company objectives.
Act as the main point of contact for interns, freelance trainers, and subject matter experts involved in the internship program.
~ Coordinate and schedule on-the-job...
...responsibilities:
~ Build, develop, and maintain strong relationships with current and prospective partnerships. Serve as the main point of contact for partner organizations.
~• Communicate and collaborate with internal teams to achieve and ensure company and the partnerships...
...and technologies to improve efficiency, scalability, and cost[1]effectiveness.
~ Issue Resolution: Act as the primary point of contact for vendor-related escalations, addressing and resolving any issues or concerns promptly and effectively.
~ Performance...
...Experiences team of Africa & Middle East, entails overseeing the operations of both the OnStar Middle East and Traditional (Care) contact centres. The responsibilities include managing local policies, procedures, and the operational structure, ensuring alignment with the...
...through phone calls, effectively communicate product features and benefits, and identify their specific printing material needs.
Contact Potential and Existing Customers: Utilize scripts to contact potential or existing customers, describing our products and services...
...Responsibilities:
Familiarizing himself or herself with all services offered by our company.
Procuring new clients through direct contact, word-of-mouth, and following up the marketing activities
Attending networking activities to research and connect with...
...Job Description
About the job Spanish Contact Center Team Leader
About Us:
Join one of the leading Translation & Localization Companies in the world! Future Group Company is leading the localization market since 1994 with global subsidiaries serving North &...
...excellent level of product or service knowledge to support carrying customer questions and concerns.
Manage high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is...