Search Results: 35 vacancies
Job Description
The objective of this position is to maintain, manage, troubleshoot, and repair IT systems, in addition to diagnosing software or hardware faults and solving the issues remotely, over the phone, or in person.
Operating System installation and configuration...
...Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate...
...re leading the change; we are the change.We are on a mission to power the future of travel; come join us.What does a great Premier Helpdesk Analyst do?Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues.Manage...
...peripherals, and other end user equipment including, phones, cell phones, MACs, iPhones and iPads.
# Maintaining documentation for all helpdesk and end user processes and procedures related to VIP/Senior Management and all users.
# Taking initiative and driving all...
...Server Rooms and Communication rooms – ensure that the rooms are maintained to proper working standards
Working with the Global Helpdesk and other support teams to ensure incidents/ problems are resolved within SLA’s
Work with external vendors and other internal...
...applications.
~ Ability to provide IT support services including IT hardware/infrastructure support.
~ Good understanding on HelpDesk Management - ITIL Foundation is considered an asset.
~ Good understanding on Software Development and knowledge/skills on programming...
...Job Description
Maintain helpdesk support and resolve problems to the end user’s satisfaction.
Check and respond quickly and effectively to requests received through the IT helpdesk and Phone and remote support for end users.
Installing and configuring computer...
...request raised by Users in Incident Tracking Tool (SNOW), if it is in scope. If not, the HD agent routes the User to the correct helpdesk or service Assure adherence to Critical Incident Management Process esponding to status requests from Users (e.g. Requisition, New...
...services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).
Within the MAC team, the...
...to ensure security tasks are progressing toward resolution and/or completion.
To provide second line support and escalation of helpdesk tickets to our customer base, working to specific SLA’s
Providing remote support and change management assistance to our customer...
...compatibility.
Technical Support:
Provide technical support to end-users, resolving hardware and software issues. Collaborate with helpdesk and support teams for incident resolution.
Monitoring and Reporting:
Implement monitoring tools to track system...
...meta data.
Adjust and plan for budget for the next year managing prediction and calculation of CAPEX and OPEX to guarantee robust helpdesk and IT support service existence.
Job Requirements
Skills and Qualifications
ITIL oriented or certified.
Excellent...
...calls and resolve. In case of non-resolution, escalate to concerned stakeholders / vendors.
Fill in the gap in case of breaks for helpdesk agents.
Ensure calls are updated with meaningful & correct data and on time.
Follow-up on the activities assigned to desktop...
...side.
What you'll do
Coordinate P2P process being the first contact point for Businesses and outsourced service provider.
Helpdesk for P2P related questions of outsourced service provider and local organizations. Being the first point of contact and support in...
...hardware
Ensure the smooth deployment of new applications
Update technical documentation
Participate in projects to improve the helpdesk's efficiency and effectiveness
Dealing with our suppliers.
Desired Qualifications
· BSc/Ba in Information...
...Read on.
What you will need to do:
Provide First level of support to users on Hardware, Software, and LAN in the form of l IT Helpdesk Tickets
Offer proactive support to users by update all users’ applications with the latest service packs and patches
Ensure...
...Job Description
Aman Financial Services, a subsidiary of Raya Holding for Financial Investments is looking to hire “IT helpdesk ” to join its team with the below job description and qualifications
INTERPERSONAL SKILLS
• Customer-oriented
• Good communication...
...knowledge RDBMS and NOSQL (e.g. MYSQL, MSSQL, MARIA DB).
· Experience in IT asset management and purchasing.
· Experience in IT helpdesk systems
Key job responsibilities
Installing and configuring client computer systems.
· Responding to client IT support...
...Evaluate, select, and manage suppliers of hardware to ensure cost efficiency and favorable payment
terms/warranty
Oversee the IT helpdesk to ensure SLA is handled within targeted time frames.
Overlook the installation and upgrading of all software, hardware,...
Responsibilities:
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints...
IBM Egypt
Cairo
a month ago
