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- ...customer support role within an outsourcing or similar company is preferred. Previous experience working in phone, email, and live chat customer support roles. Associate's degree in a related field with two to four years of relevant experience preferred. Language...
- ...users regarding our services/products via various channels (Email, Chat, [Phone]). Your primary goal is to resolve customer issues... ...product operations, specifications, and troubleshooting via email, live chat, [phone], and social media. Resolve customer issues promptly...
- ...here in Koinz: Managing Customer inquiries, through emails and chats and delivering superior customer experience by providing product... ...resolution with customers. Managing merchant's inquiries and live orders operations. Effectively de-escalate customer issues...
- ...travel industry this could be the perfect role for you! Responsibilities: Dealing directly with customers either through phone, live chat or email. Respond promptly to customer inquiries. Educating clients, explaining procedures, answering questions and...
- ...of experience in a frontline role with a track record of top-tier performance . Previous experience working on phone, email, and live chat customer support roles is necessary . Leadership Presence: Proven ability to inspire, motivate, and lead a diverse team toward...
- ...experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call...
- ...will oversee the intraday management of service levels across all channels (voice, chat, email) and lead the team responsible for tracking attendance, managing shrinkage, and reacting to live volume spikes . Core Responsibilities Team Leadership: Supervise and...
- ...Customer Experience team. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our Cairo Office and will be an onsite role. Drawing on your...
- ...inquiries across multiple communication channels (phone, email, and chat). This role requires native-level fluency in French, strong... ...customer queries, complaints, and suggestions via phone, email, and live chat, primarily in French . Issue Resolution: Diagnose and effectively...
- ...Responsibilities: Delivering Exceptional Service, Sales, and Communication Respond promptly to customer queries via phone, email, and live chat, always maintaining a friendly, clear, and professional manner in English. Understand and assess individual customer needs,...
- ...monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. Primary Job Responsibilities Collect information for RTM Collect relevant program information about KPIs/...
- ...implement quality assurance policies, procedures, and standards to improve the overall performance of the contact center. * Monitor calls, chats, and emails to assess adherence to quality standards and compliance with company policies. * Analyze quality metrics and trends to...
- ...implement quality assurance policies, procedures, and standards to improve the overall performance of the contact center. Monitor calls, chats, and emails to assess adherence to quality standards and compliance with company policies. Analyze quality metrics and trends to...
4 USD per hour
...customers to solve their issues. What you’ll be doing: - Respond to customer inquiries and requests over the phone, email and chat based on SOPs - Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations - Escalate and...- ...to customers, transport and CC Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams & Zoom chats) End of day reports to make sure all orders are clean Book in deliveries through seperate customer portals or phone customer Goods...
- ...• Able to communicate to multiple levels of the organization, including stakeholders and third-party vendors, via phone, email, and chat. • Ability to work independently and collaborate with others at all levels of technical understanding • A to handle multiple concurrent...
- ...in early 2017, respond.io ( is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io ( enables...
- ...beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience. Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old...
- ...Overview The Customer Experience Representative (CER) is a customer-focused professional responsible for managing inbound, outbound, chat, and email customer interactions. This position primarily supports Healthcare Providers (HCPs) and Consumers by delivering accurate...
- ...-line support, troubleshooting, and ticket resolution . Handle customer correspondence across multiple channels including Voice, Chat, and Email . Manage Content Moderation tasks for specific accounts . Utilize primary tools such as Zendesk and remote support...
- ...beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience. Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the...
- ...solutions at client sites: OCR, document understanding, classification, extraction, summarization, semantic search, knowledge-base chat. Build and tune RAG pipelines: OCR output, chunking (Arabic/English/mixed), embedding, vector DB (Qdrant), re-ranking, prompt design...
- ...across multiple markets, channels, and languages, including Arabic and English. Own frontline and back-office performance across chat, WhatsApp, email, phone, social media, escalations, and CS sales. Manage in-house and BPO teams through strong operating routines...
- ...beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience. Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old...
- ...indicators (KPIs) such as time-to-productivity, quality scores, conversion rates, and retention . Evaluate agent interactions (phone, chat, email) against quality and compliance guidelines, providing insights to refine agent skills and optimize performance . 3....
- ...of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with...
- ...Systems. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel...
- ...of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with...
- ...Quality Assurance (QA) scores . Training ROI (performance improvement vs. training cost). Speed to proficiency for new hires (time to go live / nesting success rate).Reduction in repeat errors or escalations. Stakeholder satisfaction (Operations & Clients)....
- ...who desired to create cities within cities. Encapsulating traditional Turkish hospitality, where each Rixos destination is a rich living space where guests and residents can find everything they need, always in carefree atmosphere. In 2017 Rixos Hotels announces a...