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- ...users regarding our services/products via various channels (Email, Chat, [Phone]). Your primary goal is to resolve customer issues... ...product operations, specifications, and troubleshooting via email, live chat, [phone], and social media. Resolve customer issues promptly...
- ...customer support role within an outsourcing or similar company is preferred . Previous experience working in phone, email, and live chat customer support roles . Associate's degree in a related field with two to four years of relevant experience preferred . Language...
- ...will oversee the intraday management of service levels across all channels (voice, chat, email) and lead the team responsible for tracking attendance, managing shrinkage, and reacting to live volume spikes . Core Responsibilities Team Leadership: Supervise and...
- ...of experience in a frontline role with a track record of top-tier performance . Previous experience working on phone, email, and live chat customer support roles is necessary . Leadership Presence: Proven ability to inspire, motivate, and lead a diverse team toward...
- ...travel industry this could be the perfect role for you! Responsibilities: Dealing directly with customers either through phone, live chat or email. Respond promptly to customer inquiries. Educating clients, explaining procedures, answering questions and...
- ...Customer Experience team. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our Cairo Office and will be an onsite role. Drawing on your...
- ...inquiries across multiple communication channels (phone, email, and chat). This role requires native-level fluency in French, strong... ...customer queries, complaints, and suggestions via phone, email, and live chat, primarily in French . Issue Resolution: Diagnose and effectively...
- ...Responsibilities: Delivering Exceptional Service, Sales, and Communication Respond promptly to customer queries via phone, email, and live chat, always maintaining a friendly, clear, and professional manner in English. Understand and assess individual customer needs,...
- ...implement quality assurance policies, procedures, and standards to improve the overall performance of the contact center. * Monitor calls, chats, and emails to assess adherence to quality standards and compliance with company policies. * Analyze quality metrics and trends to...
- ...relevant teams. Primary Responsibilities Act as the first point of contact for clients through the CRM system (tickets, emails, chats). Handle and resolve Level 1 technical issues (basic troubleshooting and common system issues). Ensure all client inquiries...
- ...monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. Primary Job Responsibilities Collect information for RTM Collect relevant program information about KPIs/...
- ...• Able to communicate to multiple levels of the organization, including stakeholders and third-party vendors, via phone, email, and chat. • Ability to work independently and collaborate with others at all levels of technical understanding • A to handle multiple concurrent...
- ...-line support, troubleshooting, and ticket resolution . Handle customer correspondence across multiple channels including Voice, Chat, and Email . Manage Content Moderation tasks for specific accounts . Utilize primary tools such as Zendesk and remote support...
- ...monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. Primary Job Responsibilities Collect information for RTM Collect relevant program information about KPIs/...
- ...supporting overall business success. What You’ll Do Customer Support & Interaction Respond to customer inquiries via phone, email, chat, and social media Provide accurate information about products, services, and policies Assist customers with troubleshooting...
- ...candidates who are ready to perform and grow. Apply Online: For those who want results, not excuses. Phone Screening: A quick chat to explore fit and potential. Face-to-Face Interview: Let’s talk business and goals. Two-Week Training (paid if hired): Includes...
- ...indicators (KPIs) such as time-to-productivity, quality scores, conversion rates, and retention . Evaluate agent interactions (phone, chat, email) against quality and compliance guidelines, providing insights to refine agent skills and optimize performance . 3....
- ...customer satisfaction Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment Escalating issues such as repeated patterns...
- ...point of escalation for German-speaking clients, ensuring timely and professional resolution of inquiries across phone, email, web chat, and other support channels in line with defined SLAs. Lead, coach, and motivate a team of service desk analysts to consistently...
- ...AI Product Owner who owns the backlog and delivery of AI‑powered features across customer‑facing experiences (Call Center, Business Chat, SMS touchpoints). Focuses on how AI improves agent productivity, reporting and automation, coordinating with platform teams on AI services...
- ...SMS deliverability rates and quality metrics SMS revenue and gross margin Attach rate of SMS to other Bevatel products (VOIP, Chat) Partner with Sales and Customer Success to ensure SMS GTM strategy supports revenue targets and customer retention Represent SMS...
- ...across multiple markets, channels, and languages, including Arabic and English. Own frontline and back-office performance across chat, WhatsApp, email, phone, social media, escalations, and CS sales. Manage in-house and BPO teams through strong operating routines...
- ...thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven...
NOV
Kharga7 days ago - ...implement quality assurance policies, procedures, and standards to improve the overall performance of the contact center. Monitor calls, chats, and emails to assess adherence to quality standards and compliance with company policies. Analyze quality metrics and trends to...
- ...communicate clearly and act with courtesy Ability to maintain confidentiality Is a team player Be trustworthy, considerate and live the TMF values Key Requirements Degree holder in Accountancy Understand basic payroll processing, deductions and...
- ...expectations to adapt according to Trainee's Performance while pursing program benchmarks. Incorporate self-study sessions with live sessions by utilizing our LMS abilities with the objective of a more engaged learning experience. Develop/enhance all needed manuals...
- ...of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with...
- ...The company's goal is to help people take control of their wellbeing through digital therapeutics, supporting healthier and longer lives. The solution is delivered through employers and healthcare providers in a B2B2C model, partnering with major enterprise organizations...Remote job
- ...& Technical Support •Provide round-the-clock communication and support to customers through various channels: Phone Call, Email, Chat, WhatsApp, Monitoring alerts. •Respond to customer issues / queries efficiently & accurately and accordingly close service requests...
- ...providing technical guidance and ensuring consistent security standards. ~ Own the technical roadmap for reducing MTTD from ~48h to ~ Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the...Remote job
