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- ...education for Arabic-speaking communities and a Goal to serve 10 million learners in MENA Job Overview: The Student Community Moderator will manage and maintain a positive, engaging, and supportive environment across the students' community platforms. This role...
- ...complex cases to senior staff and provide feedback to improve moderation policies . Translate or localize content . Monitor trends... ...other teams to address emerging risks . Assist customers via chat, email, or phone (depending on the project) . Maintain detailed...Remote job
- ...customers via written and verbal communication channels (e.g., chat, email, or phone). Diagnose, troubleshoot, and resolve customer... ..., including web browsers and email. Experience in content moderation is a plus . Schedule & Logistics ~ The role may require...
- ...Operations Manager to lead and optimize operations across our core product teams, including Account Management, Voice, and Business Chat. Responsibilities: Oversee daily operations across multiple departments and ensure smooth service delivery. Monitor...
- ...important incidents such as fires, sabotages, injuries, and fights and report the incident to the respective persons. ~Be respectful, moderate and polite to managers, seniors and colleagues. ~Pass on all relevant information to the next security officer on shift. ~Inform...
- ...required. Work under general supervision on complex projects while exercising independent judgment when appropriate. Apply moderate skills with a high level of technical proficiency and expertise. Qualifications: B.Sc. or M.Sc. in Computer Engineering or Electronics...Cairo3 days ago
- ...to junior engineers Work with minimal supervision on complex projects, with latitude for independent judgment Demonstrate a moderate skill level with strong proficiency across multiple product lines We’re Siemens. A collection of over 377,000 minds building the...Cairo1 day ago
- ...provide Global and regional teams with market intelligence and product performance insights. Projects and support cases will vary from moderate to complex depending on client and market maturity. Additionally, the Technical Solutions Consultant will work cross-...
- ...Education : Bachelor of Electrical Engineering Technical Skills : Background in Electrical & power maintenance operation, Moderate background of control systems and drives, Knowledge of industrial process, knowledge of Local Safety rules and regulations,...
- ...POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to...
- ...will partner with customer success and business development to deliver exceptional support to customers through phone, email and chat. This team member will be expected to lead by example, organize work, build reports, handle escalations, and help with ad hoc...
- ...achieving revenue targets. Responsibilities: Research, identify, and prospect potential leads through multiple channels (email, chats, cold calling, etc.) Qualify inbound and outbound leads to ensure strong pipeline opportunities Schedule and coordinate...
- ...efforts and project timelines Analyze business processes including root cause analysis and technical performance optimization Moderation of Planning and Design Thinking Workshops for Warehouse and Analytical Solutions based on State of the art Software and...
- ...implement quality assurance policies, procedures, and standards to improve the overall performance of the contact center. Monitor calls, chats, and emails to assess adherence to quality standards and compliance with company policies. Analyze quality metrics and trends to...
- ...payment experiences for the customers. Key Responsibilities Provide high-quality customer support through phone, email, and chat channels. Follow up on unresolved customer inquiries to ensure full resolution and satisfaction. Collect and report customer feedback...
- ...MENA Role Overview: This role involves managing and overseeing the daily operations of student community platforms, supervising moderators, and ensuring high-quality, consistent engagement. It includes handling complex cases and escalations, setting moderation...
- ...and conduct training, workshops, seminars; deliver presentations on assigned topics/activities and act as a resource person and/or moderator in workshops, seminars, training courses and meetings. • Participate in designing curricula and courses on trafficking in persons...
- ...implement quality assurance policies, procedures, and standards to improve the overall performance of the contact center. * Monitor calls, chats, and emails to assess adherence to quality standards and compliance with company policies. * Analyze quality metrics and trends to...
- ...Key Responsibilities for Customer Service Agents Respond promptly and effectively to customer inquiries via phone, email, or chat in English. Deliver clear information on products, services, and policies using excellent communication skills. Identify customer...
- ...experience in conducting qualitative and quantitative user research. * Proficiency in working with design systems. * Confidence in moderating workshops and presenting results to various stakeholders across the company (locally and globally). Please attach a portfolio...
- ...team-based environment. Key Responsibilities Handle incoming customer inquiries via phone, email, and online chat Assist customers with product information, pricing, and order processing Resolve customer complaints in a professional and...
- ...monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume.Primary Job Responsibilities * Collect information for RTM * Collect relevant program information about KPIs/BTP (Expectations...
- ...guidelines. Key Responsibilities Quality Management and Monitoring: Monitor and evaluate customer interactions (calls, emails, chat, etc.) to ensure adherence to established quality standards, scripts, and compliance guidelines . Develop and implement effective...
- ...customers to solve their issues. What you’ll be doing: - Respond to customer inquiries and requests over the phone, email and chat based on SOPs - Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations - Escalate and...
- - مناسب للخريجين فقط – شباب وبنات. - العمل 4 أيام من المنزل ويومين من مقر الشركة. - الوظيفة: سيلز شات – Chat Sales. - المكان: المهندسين. - شفتات متغيرة + يوم إجازة ثابت. - اخر شيفت في الشركة ينتهي 9 مساءً. - : الراتب: 8000 جنية أساسي مميزات الوظيفه - ا...
- ...take action • Set up and optimize company pages within each platform to increase the visibility of company’s social content • Moderate all user-generated content in line with the moderation policy for each community • Create editorial calendars and syndication schedules...
- ...and Customer Orientation As a CS Agent, you will be the first point of contact for Noon’s valued customers. Through email, live chat, and phone, you’ll address product queries, solve challenges, and present new offers—all using clear, friendly English. Your communication...
- ...POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to...
- .... You'll be on the frontline of merchant and customer interactions, ensuring timely, accurate, and high-quality support across live chat, email, and other channels. In this role, you'll troubleshoot basic technical issues, guide merchants through onboarding and account...Remote job
- ...systems , KPI setting, and Data Analysis. ~ Proven experience in managing projects or leading cross-functional initiatives. ~ Moderate experience in Training coordination and LMS management. Proficiency in developing and analyzing performance management...
