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- ...complex cases to senior staff and provide feedback to improve moderation policies . Translate or localize content . Monitor trends... ...other teams to address emerging risks . Assist customers via chat, email, or phone (depending on the project) . Maintain detailed...Remote job
- ...Konecta is hiring Telesales Representatives for a Chat Account serving U.S. clients. The role involves handling sales interactions through chat channels, meeting sales targets, and maintaining high-quality customer engagement. Requirements University graduates...
- ...customers via written and verbal communication channels (e.g., chat, email, or phone). Diagnose, troubleshoot, and resolve customer... ..., including web browsers and email. Experience in content moderation is a plus . Schedule & Logistics ~ The role may require...
- ...driving innovation, and fostering high-performance cultures across the MENA region and beyond. Key Responsibilities Manage and moderate online community interactions across social media platforms. Respond to customer inquiries, comments, and messages in a timely...
- ...initial response to incidents such as fires, sabotage, injuries, and fights, and report them to the relevant persons. Be respectful, moderate, and polite toward managers, seniors, and colleagues. Pass all relevant information to the next security officer during shift...
- ...provide Global and regional teams with market intelligence and product performance insights. Projects and support cases will vary from moderate to complex depending on client and market maturity. Additionally, the Technical Solutions Manager will work cross-functionally...
- ...engaging, supportive, and aligned with our values. Position Summary The Community Lead will oversee day-to-day engagement, moderation, and growth of our online trading community. The role combines community operations, leadership, and content engagement ,...
- ...experiences Ability to work flexible hours, including evenings, weekends, and holidays Physical capability to perform tasks requiring moderate lifting and extended periods of standing or walking Familiarity with local hospitality standards and cultural norms in Egypt...
- ...systems , KPI setting, and Data Analysis. ~ Proven experience in managing projects or leading cross-functional initiatives. ~ Moderate experience in Training coordination and LMS management. Proficiency in developing and analyzing performance management...
- ...sharing, standardization, and best practices across the digital support team. Required Technical Skills Digital CX Platforms: Chat, messaging, email, social media tools, chatbot and automation platforms Applications & Integrations: CRM, ticketing systems,...
- ...implement quality assurance policies, procedures, and standards to improve the overall performance of the contact center. * Monitor calls, chats, and emails to assess adherence to quality standards and compliance with company policies. * Analyze quality metrics and trends to...
- ...experience in conducting qualitative and quantitative user research. * Proficiency in working with design systems. * Confidence in moderating workshops and presenting results to various stakeholders across the company (locally and globally). Please attach a portfolio...
- ...complex cases and help customers get the most out of Veem. Responsibilities Respond to customer inquiries via phone, email, and chat Assist customers and resolve issues related to payments and transactions Diagnose and troubleshoot technical problems...
- ...will be responsible for: Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner. Provide accurate information about the company's services and products, as well as policies...
- ...monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume.Primary Job Responsibilities * Collect information for RTM * Collect relevant program information about KPIs/BTP (Expectations...
- ...customers to solve their issues. What you’ll be doing Respond to customer inquiries and requests over the phone, email and chat based on SOPs Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations Escalate and...
- ...Product Roadmap : Own, prioritize, and execute the comprehensive product roadmap for our SaaS solutions (Cloud Call Center, Business Chat, CRM integrations, etc.). Market & Customer Analysis : Conduct deep market research, competitive analysis, and customer...
- ...customers to solve their issues. What you’ll be doing: Respond to customer inquiries and requests over the phone, email and chat based on SOPs Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations Escalate and...
- ...Language) will be responsible for monitoring, evaluating, and analyzing the performance of customer service interactions (calls, emails, chat, and social media) conducted in the Portuguese language. The main objective is to ensure adherence to company quality standards and...Remote job
- ...Hunting down hidden talent like a detective. Posting catchy job ads like a marketer ️ Screening CVs like a human radar ️ Chatting with candidates like a pro communicator Joining interviews and learning to spot the perfect match Basically, becoming a...Remote job
- ...Job Summary: A Customer Service Portuguese job involves assisting customers in Portuguese, typically through phone, email, or chat. Responsibilities include answering inquiries, resolving issues, and providing product or service support . This role requires fluency...Remote job
- ...AI-infused IDEs, automations, and background agents to boost your efficiency. Core Stack Basics: You can build simple and moderately complex features end to end with Laravel 10 plus and Vue 3 with minimal guidance. Two to five years of professional work or project...
- ...take action • Set up and optimize company pages within each platform to increase the visibility of company’s social content • Moderate all user-generated content in line with the moderation policy for each community • Create editorial calendars and syndication schedules...
- ...data-driven solutions. Support & Issue Resolution (10%) ~ Manage and follow up on client support tickets, ensuring first call/chat resolution and clear communication between clients and internal departments. Presales Support (10%) Attend sales demos as the...
- ...تنظيم أنشطة تشجع الطلاب على المشاركة من أجل ضمان تحقيق نتائج تعليمية فعالة، والتواصل مع الطلاب قبل الدروس وبعدها عبر تطبيق Nagwa Chat. متابعة تقدم الطالب من خلال الواجبات التي تُرسل بعد كل درس من خلال تطبيق Nagwa Homework لضمان تحقيق نتائج التعلم المنشودة. تقي...
- ...performance within call center operations . Quality Assurance: Monitor and maintain service quality by regularly auditing calls, chats, or email interactions, identifying gaps, and providing constructive feedback to agents . Mentorship and Coaching: Act as a...
- ...the Professional Practice of Internal Auditing Key Responsibilities: • Conducts complete audit cycles ranging from simple to moderately complex processes—under the guidance of Audit Management, providing independent evaluations of financial and operational areas,...
- ...Representative at Holafly, you’ll be the first point of contact for our travelers around the world. You’ll assist customers through chat, email, and video calls, helping them stay connected wherever they go. Your main goal will be to deliver an outstanding experience by...
- ...Job Description Job Advertisement – Customer Service Employees (Chat & Live Support) The company is seeking Customer Service employees to work at the company branch in Nasr City – Abbas Al Akkad. A leader in the field of cosmetics. Requirements: • Prior experience...
- ...and Customer Orientation As a CS Agent, you will be the first point of contact for Noon’s valued customers. Through email, live chat, and phone, you’ll address product queries, solve challenges, and present new offers—all using clear, friendly English. Your communication...