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- • Provide second-line technical support for web applications, identifying, diagnosing, and resolving application-related issues. • Investigate reported bugs or errors, replicate issues, and escalate to development when necessary. • Serve as the main point of contact...
- ...up till the closure of the incident with second and third line support Keeping users informed of progress Closing all resolved... ...Business Administration- BIS. ~1-5 Year(s) of experience in the Application support position ~ Good Knowledge of case Logging Software...
- votre rôle Provide technical point of contact for customers’ incidents. Ø Owns the... ...valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement... ...understanding of multinational business and local support in 166 countries and territories, ensure...
- ...Engineers! Are you passionate about technology and eager to make a difference? Join our team as an IT Engineer specializing in technical support, installation, and implementation of our solutions. You'll also provide training and ongoing support to ensure our clients...
- ...We are seeking a motivated and detail-oriented Level 1 Technical Support Agent to join our customer support team. The successful candidate... ...financial software. • Familiarity with troubleshooting common web application and software issues. Additional Information...
- ...Exchange, MS Lync, MS Hyper-V, MS IIS, MS SQL, MS SCCM * Apps support, KES antivirus and Symantec backup solution. * Develop and... ...DNS, DHCP, VPN o Advanced knowledge about Local area network technical. o Familiar with Cisco network hardware, Software. o Familiar...
- votre rôle • To provide a professional first point of contact for the Customer • To accurately log all incidents/inquiries in a timely and effective manner • Diagnose fault-related cases both proactive and reactive by effectively...
- ...improve products or offer alternative solutions. Provide technical support to farmers and customers by explaining the optimal usage of... ...for the sales team and distributors on product features and application recommendations. Follow up on product registration processes...
- ...Job Description We are seeking an experienced IT senior technical support to join our team. The successful candidate will provide technical support and expertise to internal stakeholders, resolve complex technical issues and collaborate with other IT teams to ensure...
- votre rôle -Provide technical point of contact for customers’ incidents. -Owns the... ...getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain... ...understanding of multinational business and local support in 166 countries and territories, ensure...
- votre rôle 1. To provide a professional first technical point of contact for the customer . 2. Diagnose fault-related cases by effectively... ...with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers...
- ...our growth! Job Description Job Purpose: The Level 1 Support Engineer focuses on first-line support for ERP-related... ...your role Key Responsibilities: • Respond to queries and technical issues via chat or ticketing systems in a timely and professional...
- ...and upgrading computer hardware and software - Responding to support queries from the help desk ticketing system, phone, and email... ...tickets effectively ~ Ability to diagnose and resolve basic computer technical issues ~ Cybersecurity and Networking knowledge....
- ...part quality. Quality report to R&D for product failures. Validating closed orders with excess use of S/P and repeated due to technical skills. Material preparation for all products to be used in training purpose for technicians. Material preparation for FAQ &...
- ...Job Description ~3–5 years experience in technical support for web hosting or SaaS ~ Experience leading teams ~ Preferably familiar with WHMCS, cPanel, Plesk, WordPress ~ Able to handle escalations and KPIs Job Requirements ~3–5 years experience in technical...
- ...facing activities like troubleshooting and supporting them to optimize their use of Pixelogic... ...as an escalation point for critical technical issues. You will learn how our largest... ...collaborative team to support global tools and applications leveraged by Pixelogic Media Work as...
- ...Job Description Job Summary: We are looking for a highly skilled and proactive Network, Security & Technical Support Specialist to join our IT team to work offshore from based from our Cairo office, serving Samir Group – a leading company in Saudi Arabia.. The...
- votre rôle Provide a professional first technical point of contact for the customer Diagnose fault-related cases by effectively... ...contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance...
- 1- Provide technical training to customer laboratories and provide support to the customer during the evaluation and implementation process. 2- Responsible... ...equipment capabilities, which may include: equipment, applications, systems, and IT solutions. 4- Will serve as...
- ...Job Description - 2–5 years of experience in technical support related to network and telecommunications systems - Solid understanding of networking protocols and infrastructure - Strong problem-solving and analytical skills - Bachelor’s degree in IT, Telecommunications...
