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- ...arrangements the guest intends to make during their stay 2.3 To ensure that all requests from guests are made possible and are followed up on 2.4 To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems 2.5 Ensure repeat...
- ...including group bookings and VIP guests Resolve customer complaints and issues promptly and professionally Ensure accurate and up-to-date information in the reservation system Stay informed about local events, promotions, and competitors to adjust strategies accordingly...
- ...local attractions, and services in ElGouna and Hurghada Manage guest feedback and complaints, ensuring timely resolution and follow-up Maintain accurate guest records and preferences in the hotel management system Assist in organizing and coordinating special...
- ...they meet/communicate. 2.5 File all documents and correspondences of the Executive Office appropriately and ensure that the files are up-to-date. 2.6 Protect the confidentiality of all correspondences issued or received by the Executives Office. 2.7 Take note of and...