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- ...properly. # Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter. # Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible...
- ...arrangements the guest intends to make during their stay 2.3 To ensure that all requests from guests are made possible and are followed up on 2.4 To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems...
- ...local attractions, and services in ElGouna and Hurghada Manage guest feedback and complaints, ensuring timely resolution and follow-up Maintain accurate guest records and preferences in the hotel management system Assist in organizing and coordinating special...
- ..., procedures and internal correspondence received from the Food and Beverage Manager is communicated to his/her employees and follow-up on this. # Ensure that the department functions orderly, in line with the operational rules. # Monitor the work carried out by supervisors...