...payments received
• Issue receipts for cash and cheques received from customers and credit card payment received directly to the bank
• Hand over all cash receipts to the General Cashier with receipt copy
• Prepare and give employee city ledger summary to the Paymaster...
...ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of...
...maintain all online channels to be accurate and brand compliant according to company standards.
• Conduct regular quality assurance audits on the hotel’s descriptive content & images to ensure parity on all channels and integrity with brand website.
• Identifying and...
...concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change....
...financial records, using journals, ledgers, and/or computers. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and...
...entire Front Office operation to maintain high standards
Serve as a point of contact for regular and VIP Guests
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand...
...department and ensure service standards are followed
~Manage any emergencies on the desk and take necessary actions
~Follow up all audit points with regards to LQA, JD Powers, etc..
~Assist guests regarding hotel facilities in an informative and helpful way
~Follow...
...control measures
~Collaborate with the sales and marketing team to promote room sales and packages
~Conduct regular inspections and audits to ensure compliance with brand standards and regulations
Qualifications
Requirements
~A visionary leader with a...
...rounds of the hotel to ensure that all areas are in good condition and comply with hotel standards.
• Monitor and control the night audit process to ensure accuracy and completeness.
• Prepare and distribute reports to the management team.
• Handle any emergencies...
...housekeeping staff, providing feedback and coaching as needed
- Develop training materials, manuals, and job aids
- Conduct regular audits to ensure compliance with company standards and procedures
- Identify areas for improvement and implement corrective actions
-...
...online reviews.
• Coordinate with other departments to ensure smooth and efficient operation of guest services.
• Conduct regular audits to ensure compliance with guest service standards.
• Assist in developing and implementing guest service policies and procedures....
...Quality meeting and follow up with Monthly Quality meeting action taken any recommendation for improvement
Conduct the internal Audit as per the internal audit plan and follow up with preventive and corrective action
Record, and evaluate the production data - suggest...
...able to:
~Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
~Achieve Quality Audit result of 95% and above through consistent documented trainings
~Keep VIP folders ready for VIP arrivals and All inclusive Arrivals...
...Quality meeting and follow up with Monthly Quality meeting action taken any recommendation for improvement
~ Conduct the internal Audit as per the internal audit plan and follow up with preventive and corrective action
~ Review and follow up with Customer Feedback...
...financial records, using journals, ledgers, and/or computers. Complete period-end closing procedures and reports as specified. Audit cashier banks periodically according to SOPs. Maintain, distribute, and record petty cash, cashier banks, and contracts. Document, maintain...
...posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each...
...file documents, and verify the accuracy of invoices and other accounting documents. Posting entries from documents, such as invoices and cash receipts, to journals or accounting software, and reconciling bank statements by comparing the data with the general ledger....
...financial records, using journals, ledgers, and/or computers. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and...
...reports and invoices are completed correctly and filed. Be able to perform food inventory, demand, and cost calculations. Lead inventory audits to determine inventory quantities and needs. Notify manager/supervisor if stock is exhausted. Resolve supplier delivery issues and...
...location including directions to key points of interests restaurants theatres shopping cinemas sporting and recreational facilities banks consulates transport systems and special events.
Keeping track of inventory and ordering of supplies related to guest services....
....
Ensures that all company minimum standards have been implemented where appropriate.
Responds to the results of the Consumer Audit and to ensure that the relevant changes are implemented.
Makes sure that outlet employees work in a supportive and flexible manner...
...with transparency so that each employee understands how they contribute to the companys success.
Compliance to the People & Culture Audit is mandatory and you will ensure that all areas are fully compliant.
Ensure the EES Champions for the hotel/departmental action...