Job Description

Join Our Team – Your Growth, Our Mission!

We believe in creating a vibrant, inclusive, and supportive work environment where every team member can show up as their authentic self. We value creativity, passion, and a little bit of fun along the way. If you're ready to make a real impact on the world of online education, read on to see how you can become part of our family!

Our Core Values (What We Believe In)

We believe in a few simple but powerful values that guide how we work every day. If these values sound like you, then you might be a great fit for our team:

Always Do Your Best
We try to improve and grow every day so we can give the best support to our students.

We Care About Your Success
We want everyone on the team to succeed, and we provide the tools and support to help you reach your goals.

Be Responsible and Honest
We take responsibility for our work and do our best to be trustworthy and reliable.

Keep Learning and Growing
We are always open to learning new things and improving ourselves through feedback.

Work as One Team
We don’t work alone — we help each other, share ideas, and succeed together.

What We Offer:

During the training period (up to 4 months): $200/month, fully paid.
After training: $300/month as base salary.
Monthly performance-based bonuses: typically $50–$300 depending on student satisfaction, task completion, and attendance.
Total monthly compensation can reach $350–400 or more based on performance.
No Experience Needed: You don’t need prior experience; we’ll train you for six months!
Fast Career Growth: Opportunities for promotion based on your learning speed and contributions.
Comprehensive Benefits: We link our salaries to the USD to provide stability against currency fluctuations.
Professional Development: Gain access to mentorship, professional growth programs, and more.
Engaging Work Environment: We focus on building a family-like atmosphere that’s creative, adventurous, and fun.

Your Role:

As a Customer Support Advisor at our team, your responsibilities will include:

Assisting students through social media and email, helping them achieve their English learning goals and succeed in exams like IELTS and TOEFL.
Guiding potential students through the course registration process.
Collaborating with cross-functional teams to ensure that students receive the best possible learning experience.
Supporting the execution of creative initiatives to keep students engaged and motivated throughout their learning journey.
After completing the training and showing consistent performance, you will have the opportunity to:
- Get promoted to Senior Support Consultant (with higher base pay)
- Apply for relocation to the UAE and join our core team.
- Receive a verified experience certificate valid in the education and customer service sector.

Job Requirements

A passion for helping others succeed and a strong sense of dedication and perseverance.
Excellent communication skills.
Proficiency in using computers and smartphones.
A good level of English, both written and spoken.
Willingness to work collaboratively with a diverse and motivated team.
Positive, problem-solving attitude with attention to detail.

Working Hours:

12 hours per day, 6 days a week.
From 12 noon to 12 am Cairo time.

Why Choose Us?

We don’t just see our team members as employees – we see them as partners in our success. We’re committed to fostering a supportive, innovative, and rewarding work environment where you can grow both personally and professionally. From monthly bonuses to growth opportunities and a vibrant, creative team spirit, we offer you more than just a job – we offer a career and a chance to make a real difference.

Are you ready to take the next step in your journey? Join us and be part of a community that’s changing the future of education in the Arab world!

Customer Support Advisor - Work From Home