Search Results: 10 vacancies
...field
Masters degree is a plus
COPC certified is a Must
Experience & Skills
~+6 years of experience in a similar role to Workforce Management, including scheduling and forecasting experience with a software package such as Verint or IEX Total view and at least...
...to achieve desired outcomes
● Coordinate changes in staffing schedules by collaborating with the Operations Support team/and or Workforce Management team
● Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
● Bring in-depth...
...to achieve desired outcomes
-Coordinate changes in staffing schedules by collaborating with the Operations Support team/and or Workforce Management team
Job Requirements
1) 2 to 3 years at least experience as a TL
2) Language Level: C1 Portuguese & B2 English...
...team performance by assigning objectives per agent.
Monitor agent, team performance, and take appropriate actions.
Supervise workforce management on the team level, problem resolution, and all aspects of the team by recommending corrective actions that comply with...
...Job Description
Help train and motivate workforce
Collaborate with Direct manager and departmental managers to establish performance metrics, key performance indicators (KPIs), and performance evaluation processes.
Support the ongoing monitoring and evaluation...
...national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not...
...to achieve desired outcomes
Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team
Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues
Bring in...
...policies and procedures in accordance with legal regulations and organizational goals.
~Partner with department heads to address workforce planning, succession planning, and talent development.
~Conduct employee engagement surveys and implement initiatives to enhance...
...strengthening goal attainment for great company NPS output, and supporting the recruitment and ongoing development of a driven and KPI driven workforce.
What You'll Do:
Work with business leaders to develop and implement organizational development strategies that align with...
...to achieve desired outcomes
-Coordinate changes in staffing schedules by collaborating with the Operations Support team/and or Workforce Management team
Job Requirements
1) 2 to 3 years at least experience as a TL
2) Language Level: C1 Portuguese & B2 English...